For the month of October, we are expanding call center hours to Saturday, October 10 and Saturday, October 24. Representatives will be available to answer any questions on billing, service, payment arrangements, and more from 9 a.m. to 2 p.m. Call us at 1-800-375-7117.
At Delmarva Power, safety is our top priority.
As part of our commitment to safety, we continue to monitor developments related to the coronavirus (COVID-19) and take appropriate precautions to protect the health and safety of our customers, employees and contractors.
We are closely following the guidance of the Centers for Disease Control and Prevention, and our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely.
We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their Delmarva Power bill should contact Delmarva Power Customer Care at 1-800-375-7117.
We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments.
Customers can begin this process by calling 1-800-375-7117.
Delmarva Power will work with customers who may have difficulty paying their energy bill.
AVAILABLE PAYMENT OPTIONS
Other programs supporting Delaware include:
At this time, Delmarva Power will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Our billing centers have been closed for customer safety, however, customers may continue to conduct regular business with Delmarva Power 24/7 using delmarva.com or the Delmarva Power Mobile App. From the Delmarva Power mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.