• Contact Us


    Report outages online

    Report outages, downed wires and life-threatening emergencies by phone

    • 1-800-898-8042 
    • Natural Gas Emergencies in New Castle County: 302-454-0317

    Please request a call back so we can verify if individual or small groups of outages still exist.

    Report outages using our mobile app

    Download our mobile app on your smartphone or tablet. You can access outage maps, get restoration estimates, report outages or call us through a direct dial link.


    Contact Customer Care by phone

    Available 7 a.m. - 7 p.m. Monday through Friday

    • 1-800-375-7117
    • TTY-TDD Hearing Impaired: 1-800-822-1200

    Contact Us Online

    Fill out and submit this form if you need assistance or have a question for Customer Service. Please note that an * indicates that the information is required. Providing us with your account number will expedite the time necessary to process your request.

    Corporate Correspondence 
    Delmarva Power 
    P.O. Box 231 
    Wilmington, DE 19899-0231

    Contact Information


    Service Address

    (xxxxx or xxxxx-xxxx)

    Please select the category that best describes your inquiry

    Question / Comments

    You may provide any questions or comments below.*

    Validation Image*

    Please type the characters you see in this image in the space provided below. Not case-sensitive.

     Note: * Items are required


    By law, you must call at least 48 hours before any digging or construction.

    Contact Miss Utility or District One by phone

    • Dial 811

    Visit  Miss Utility's website for more information.


    To start, stop, or transfer service, please see the section for your type of account:


    Note: If you are reporting an electrical or gas emergency, please call our emergency line directly at 1-800-898-8042.

    The Customer Advocate team works directly with customers and governmental and regulatory officials with the goal of better understanding and meeting our customers' expectations. We also provide information and education on a wide range of energy issues in the communities that we serve.

    We are here to listen to your concerns and suggestions, and will facilitate the resolution of any issues between you and Delmarva Power.

    Please contact us at customeradvocate@delmarva.com


    Our representatives are available during business hours to answer customer questions, accept payments, and help make payment arrangements. Please note that office hours may be different for different services.

    New Castle Regional Office (NCRO)

    I-95 at Route 273, Newark DE   
    Customer Service: Monday through Friday, 10 a.m. to 6 p.m.   
    Bill Payment: Monday, Wednesday, and Friday, 8 a.m. to 5 p.m.; Tuesday and Thursday, 9 a.m. to 6 p.m.

    Delmarva Power Wilmington Office Building

    630 Martin Luther King Blvd, Wilmington DE   
    Customer Service & Bill Payment: Monday through Friday, 10 a.m. to 6 p.m.

    Millsboro District Office

    700 E. DuPont Hwy, Millsboro DE   
    Customer Service: Monday through Friday, 9:30 a.m. to 6 p.m.   
    Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 6 p.m.

    Bay Regional Office

    2530 N Salisbury Blvd, Salisbury MD   
    Bill Payment Kiosk*: Monday through Friday, 8 a.m. to 5 p.m.

    *Kiosks accept cash and checks for bill payment and do not have the ability to make change.