We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help.
Learn more here.
We only use your information to provide useful insights about your energy use. Your individual energy usage information is compiled anonymously with that of other customers in order to provide comparative information.
Phone: 1-800-375-7117 and say "Customer Service"
Why am I receiving these reports?
We know our customers are always looking for ways to make their home more efficient and save money on their energy bills. The Home Energy Reports are designed to provide more information about your energy use so you can make decisions about how you’re using energy to save money.
Home Energy Reports are designed to provide information to help you understand your home's energy use and find smart ways to make your home more efficient. Each report will provide you with information about your home's energy use, comparison of your monthly and annual usage and personalized tips to help you save money and energy.
You'll be able to compare your home's energy use to the energy use of similarly sized homes in your area and also see how your home's energy use changes over time and across seasons. In each report, you’ll learn ways to save energy, including information on rebates and other special programs we offer. To learn more about those programs, click here.
Are these tips the only ways I can save energy in my home?
Which households are included in the ‘household comparison’?
How did you choose the homes used in the household comparison?
To provide valid comparisons, we selected homes that are in your area and have characteristics that typically lead to similar energy needs, such as home size and heating source. We only include homes that appear to be occupied at the time of the comparison.
Do the similar households account for all unique attributes of my home, such as the number of people living in my home or having a swimming pool?
How are similar households using so much less energy than me?
These households likely take a variety of steps to reduce their energy use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient too.
Will others see my household information in their household comparison?
The comparisons are compiled anonymously and kept confidential, which means other customers never know what homes are used nor do they see your energy usage data.
Protecting our customers' information is a top priority. We treat each customer's personal information and data as confidential, consistent with all regulatory requirements, including those established by the Maryland Public Service Commission. The similar household comparisons on your Home Energy Reports are made to an average of 100 similar homes in your area that have similar characteristics, which are based on publicly available information and do not include private information, such as number of occupants, and types of appliances in the home.
It's understandable that some people may have life or housing circumstances that make it difficult to reduce their energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. Beyond modifying the temperature in your home, these reports provide ideas for making your home more efficient and information about Delmarva Power programs that can help customers improve their home’s energy efficiency. These programs can lead to energy savings without impacting comfort. In some cases, you may not be able to realize substantial savings, but we've found that most people can find at least some savings and we hope we can help you do so. We encourage you to find out which tips are best for you and search for more ideas. You can also find tips in our Helpful Ways to Save brochure.
Is the information on my Home Energy Report the same as the information found on My Account?
The information on the Home Energy Report and My Account are both based on your individual usage. In some cases, date ranges may differ, and tips or comparisons may not be identical. We encourage you to use both the report and My Account to better understand your energy use and get ideas for saving energy. My Account includes customizable charts and bill analysis so you can see your usage trends. You can learn more about the benefits of My Account on our website.