For the month of October, we are expanding call center hours to Saturday, October 10 and Saturday, October 24. Representatives will be available to answer any questions on billing, service, payment arrangements, and more from 9 a.m. to 2 p.m. Call us at 1-800-375-7117.
We support the newly implemented Benchmarking initiatives in the Delmarva Power territory by providing aggregate energy use data to authorized Requestors.
We now have a new online energy management tool available - Resource Advisor. This tool can be used to collect whole-building historic electric use data for energy bench marking. With Resource Advisor, you can also access aggregate building data on a monthly basis and automatically transfer it into Portfolio Manager. Click here to read our
Resource Advisor Overview. Click here to read our
Portfolio Manager Process.
To protect individual customer data privacy, a building must have five (5) or more individually metered electric accounts; however, we reserve the right to deny requests for consumption data if we determine that individual customer privacy would not be protected. Requests for aggregated consumption data on buildings with four (4) or less individually metered accounts will require the consent of each customer. Please use the
To process the request, the Requestor must provide complete information identifying each electric meter (Meter Number) servicing the building. A Meter Number for each electric service point is acceptable if individual customer account numbers are not available.
We will provide whole-building historic and monthly consumption data via Resource Advisor by month and year, for the service points and/or account numbers submitted. Please note that Delmarva Power can only provide electricity use data. To obtain a Portfolio Manager score, additional data is required, such as natural gas usage and other building information. For information about complete bench marking data requirements, please visit our
Portfolio Manager page. We will respond to Resource Advisor subscription requests within thirty (30) calendar days. Response time may vary depending on the volume of data requests and available resources. To answer any questions you may have, please read our
Resource Advisor Fact Sheet.
Completed Electric Use Data Request Forms can be sent the following ways:
Mail:KeyAccount Support Team
5 Collins DrCarneys Point, NJ 08069, Mailstop 84CP22
The following notices, disclaimers, terms and conditions (collectively "Terms") govern your use of Resource Advisor. If you do not agree with these Terms do not use Resource Advisor; your use of Resource Advisor constitutes your unconditional agreement to follow and be bound by these Terms. You acknowledge that these Terms are supported by reasonable and valuable consideration, including your use of Resource Advisor, receipt of data, and access to usage information. Delmarva Power reserves the right to modify these Terms or the content of Resource Advisor at any time, for any reason, without prior notice to you. For this reason, we recommend that you view these Terms whenever you use Resource Advisor.
By using Resource Advisor or any of Delmarva Power's websites or applications, you represent or acknowledge that:
You must create a user ID and password for you to access information through Resource Advisor. Delmarva Power will never disclose passwords to third parties. However, you are ultimately responsible for maintaining the privacy and security of your password, account number and e-mail address. You are responsible for informing Delmarva Power of any changes to user IDs.
If you wish to correct, delete or edit your information or e-mail address online, please log into your account and access your online profile.
These Terms represent the complete agreement between the parties and supersede all prior agreements and representations between them relating to Resource Advisor. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable, and all other provisions of these Terms shall remain in full force and effect. Delmarva Power's failure to act with respect to a breach of these Terms does not constitute a waiver and shall not limit Delmarva Power's rights with respect to such breach or any subsequent breaches. These Terms shall be governed by and construed under District of Columbia law without regard to conflicts of law provisions. Any action or proceeding arising out of or relating to these Terms must be brought in state or federal courts of the District of Columbia and you consent to the exclusive personal jurisdiction of such courts for all purposes.