Evidentiary hearings in connection with Delmarva Power & Light Company's application for adjustments to its Maryland retail rates for the distribution of electric energy are scheduled for April 27- May 1, 2020. The evidentiary hearings shall begin at 10:00 a.m. You may access the Public Utilities Law Judge Division's YouTube Channel via the following link: https://www.youtube.com/channel/UCYK5mu0UMAUOqSQowRq2TIQ/. Visit www.psc.state.md.us for more information.
We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship. We are suspending service disconnections and waiving new late payment fees through at least May 1. We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. We have programs to help.
Learn more here.
Delmarva Power, safety is our top priority.
As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors. To help ensure the safety of our customers and employees, we are closely following the guidance of the Centers for Disease Control and Prevention, eliminating all non-essential travel and abiding by all travel restrictions, and limiting large internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely.
How will COVID-19 impact my energy service?
We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs. Importantly, Delmarva Power is suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
How will COVID-19 impact other Delmarva Power services?
At this time, Delmarva Power will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Customers may continue to conduct regular business with Delmarva Power 24/7 using delmarva.com or the Delmarva Power Mobile App. From Delmarva Power mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
What else are you doing to ensure customer safety?
In addition to encouraging customers to utilize the digital tools that are available through delmarva.com or the Delmarva Power Mobile App, we are taking precautions to help ensure that our customers, employees and contractors are protected when there is a need to perform work at homes or businesses. Occasionally, Delmarva Power employees and contractors require access to the interiors of customers' homes and businesses to access equipment such as indoor electric meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear PPE, such as facemasks and gloves while working in a location, as a precaution to protect employees and customers. We will always contact you in advance of work being performed at your property, except in the case of an emergency requiring immediate access where you will be contacted on-site. When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.