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Delmarva Power Taking Steps to Support Customers During Coronavirus Pandemic

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At Delmarva Power, safety is our top priority. 

As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors. To help ensure the safety of our customers and employees, we are closely following the guidance of the Centers for Disease Control and Prevention, eliminating all non-essential travel and abiding by all travel restrictions, and limiting large internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely.    

How will COVID-19 impact my energy service?  

We are committed to performing our critical role, delivering clean, safe, reliable and affordable energy for our customers and communities. We have robust plans to provide continued energy service for our customers and do not foresee any issues meeting our customers' energy needs.  Importantly, Delmarva Power is suspending service disconnections and waiving new late payment charges at least until May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.   

How will COVID-19 impact other Delmarva Power services? 

At this time, Delmarva Power will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely. 

Customers may continue to conduct regular business with Delmarva Power 24/7 using delmarva.com or the Delmarva Power Mobile App. From Delmarva Power mobile app, customers can view and pay their bill, report electric outages, and register for alerts.

With our website, it's easy to:

As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.  

  • For electric and gas emergencies, call us 24/7/365 at 1-302-454-0317
  • For customer service, including account information, bill payment, payment arrangements and credit issues, call 1-800-375-7117
    Hearing and speech impaired customers should call:
    • Maryland State TTY 1-800-735-2258
    • Delaware State TTY 1-800-232-5460
What should customers do if they are challenged to pay their bill? 
  • Customers who may be challenged in paying their Delmarva Power bill should contact Delmarva Power Customer Care at 1-800-375-7117.
  • We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments. Customers can begin this process by calling 1-800-375-7117.
  • Delmarva Power will work with customers who may have difficulty paying their energy bill. The company offers payment options, such as Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, Bill Payment Assistance programs that provide resources to help customers meet their energy needs, (Bill Payment Assistance DE and Bill Payment Assistance MD) or flexible payment arrangements that offer individually tailored payment installment plans. Through Delmarva Power's Gift of Energy Program, anyone can make a payment toward a friend or family member's energy bill in Delaware or Maryland. The gift will appear on a future bill as a credit to the recipient's account.
  • Delmarva Power works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. 
  • LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. Delaware residents can apply for assistance online though the Department of Health Services or by calling 2-1-1. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Energy Assistance Office, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 800-332-6347.
Other programs supporting Delaware and Maryland customers include:

  • Through the Good Neighbor Energy Fund, Delmarva Power works with the Salvation Army and other local organizations to offer energy assistance to Delaware and Maryland low-income customers. Delmarva Power matches contributions with $1 for every $3 that is collected, up to $70,000.  
Other programs supporting Maryland customers include:

  • The Electric Universal Service Program (EUSP) helps eligible customers pay for a portion of their current electric bill. Some EUSP participants may qualify for assistance with past-due electric bills as well as referrals to energy efficiency programs. The Utility Service Protection Program (USPP) is designed to help low-income families during the heating season. Information for both programs can be found by visiting the Office of Home Energy Programs website.

What else are you doing to ensure customer safety?

In addition to encouraging customers to utilize the digital tools that are available through delmarva.com or the Delmarva Power Mobile App, we are taking precautions to help ensure that our customers, employees and contractors are protected when there is a need to perform work at homes or businesses. Occasionally, Delmarva Power employees and contractors require access to the interiors of customers' homes and businesses to access equipment such as indoor electric meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others.  It may be necessary for employees to wear PPE, such as facemasks and gloves while working in a location, as a precaution to protect employees and customers.  We will always contact you in advance of work being performed at your property, except in the case of an emergency requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.  


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