At Delmarva Power, safety is our top priority.
As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our customers, employees and contractors.
To help ensure the safety of our customers and employees:
We are closely following the guidance of the Centers for Disease Control and Prevention, including practicing six-feet social distancing. We are also ensuring our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely, including masks, hand sanitizer, and sanitizing wipes.
We have eliminated all non-essential travel and we're abiding by all travel restrictions and limiting internal and external meetings and gatherings. We also conduct weekly all-employee calls with leadership to keep our workforce updated on safety guidelines and available resources.
To the extent possible, we have moved our employees to a remote work environment and have developed a Safe Re-Entry Task Force that will continue evaluating the environment to determine when it is safe for employees to return to work in our offices. To support our employees who cannot work remotely, including our essential field-based technicians, we have provided additional protective equipment and reviewed work practices to incorporate social distancing where possible. All Delmarva Power facilities and company vehicles also undergo enhanced cleaning.
Delmarva Power is suspending service disconnections and waiving new late payment charges at least until July 1.
We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their Delmarva Power bill should contact Delmarva Power Customer Care at 1-800-375-7117.
We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments.
Customers can begin this process by calling 1-800-375-7117.
Delmarva Power will work with customers who may have difficulty paying their energy bill.
AVAILABLE PAYMENT OPTIONS
Other programs supporting Delaware and Maryland customers include:
At this time, Delmarva Power will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Our billing centers have been closed for customer safety, however, customers may continue to conduct regular business with Delmarva Power 24/7 using delmarva.com or the Delmarva Power Mobile App. From the Delmarva Power mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.