Notice is hereby given that hearings for the purpose of soliciting comments from the public regarding Case No. 9681 Delmarva Power's Application for a Multi-Year Rate Plan will be held on Tuesday, September 13, 2022 at 6:00 p.m. and Thursday, September 22, 2022 at 6:00 p.m. via virtual meeting. If you would like to speak at the September 13, 2022 hearing, please send an email to email@example.com by 12:00 noon on Friday, September 9, 2022. If you would like to speak at the September 22, 2022 hearing, please send an email to firstname.lastname@example.org by 12:00 noon on Tuesday, September 20, 2022. Anyone wishing to observe the live stream of the public hearings may do so via the Commission's YouTube channel (https://www.youtube.com/c/MarylandPSC). Please also direct any questions about the public hearing to email@example.com.
At Delmarva Power, safety is our top priority.
As part of our commitment to safety, we continue to monitor developments related to the coronavirus (COVID-19) and take appropriate precautions to protect the health and safety of our customers, employees and contractors.
We are closely following the guidance of the Centers for Disease Control and Prevention, and our essential employees who regularly interact with customers have the appropriate personal protective equipment (PPE) to perform their jobs safely.
We will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options. Customers who may be challenged in paying their Delmarva Power bill should contact Delmarva Power Customer Care at 1-800-375-7117.
We will work with residents on an individual basis who have had their service disconnected, to reconnect service, and help ensure access to safe and healthy environments.
Customers can begin this process by calling 1-800-375-7117.
Delmarva Power will work with customers who may have difficulty paying their energy bill.
AVAILABLE PAYMENT OPTIONS
Other programs supporting Delaware include:
At this time, Delmarva Power will continue to respond to requests to start, stop or more service, which in many cases, can be done remotely, without accessing customer homes or businesses. In cases where accessing a building is necessary, our employees and contractors are being advised to take appropriate action, such as wearing appropriate PPE to perform their jobs safely.
Our billing centers have been closed for customer safety, however, customers may continue to conduct regular business with Delmarva Power 24/7 using delmarva.com or the Delmarva Power Mobile App. From the Delmarva Power mobile app, customers can view and pay their bill, report electric outages, and register for alerts.
With our website, it's easy to:
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.