Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
We are dedicated to preventing outages by investing in the systems that serve our customers. Explore several ways that we work to prevent outages, and learn how you can contribute.
Trees and vegetation coming in contact with energy equipment is a common natural cause of power outages. Delmarva Power invests millions each year to carefully prune trees to reduce the number of tree-related power interruptions. Want to learn more? View Trees & Power Lines.
Delmarva Power is investing billions of dollars in the equipment serving customers, building a smarter, more resilient electric grid. This means safer, more reliable power. Visit Smart Grid & Smart Meters and Reliability Improvements for details.
You can help prevent outages by working and living safely around electrical equipment.
Dig safely: Understand how you can avoid damaging underground equipment when excavating.
Make smart planting choices: Use the proper guidelines when planting trees near power lines or transformer boxes.
Maintain the energy equipment you own: Understand which electric lines are your responsibility and how you can ensure they are working properly.
Report any potential issues: If you see damaged equipment or other potential hazards, please contact us immediately so we can investigate and make repairs before they result in a power outage or other issue.
