Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
To help prevent future power outages, Delmarva Power crews routinely perform scheduled reliability improvements in neighborhoods. To do their work safely, homes and businesses may experience temporary power outages. To minimize the impact on households and businesses, our crews work safely to complete these improvements as quickly as possible.
For safety reasons, this work will be rescheduled if the area is experiencing severe weather. If this is the case, we will notify customers of the new date and time.
With some preparation, you can keep your family safe and comfortable during a planned outage.
Commercial customers can add and update multiple phone numbers in their My Account. We recommend adding facility managers to get outage notifications.
Provide your account manager with your Delmarva Power account number, and emergency point of contact (name, title and mobile number), so information can be provided during an electrical system event or an emergency.
For more information on how to prepare for an outage please visit Outage Readiness and Safety.
Help us keep you informed. Create or login to your online account to provide and review your contact information.