To help prevent future power outages, Delmarva Power crews routinely perform scheduled reliability improvements in neighborhoods. To do their work safely, homes and businesses may experience temporary power outages. To minimize the impact on households and businesses, our crews work safely to complete these improvements as quickly as possible. 

For safety reasons, this work will be rescheduled if the area is experiencing severe weather. If this is the case, we will notify customers of the new date and time.

What Should I Expect During a Planned Outage?

• Notification: If you will be impacted by a planned outage, we will send you a letter in advance or notify you via a phone call or text message, so you are able to prepare.
• Timing: For safety reasons, a planned outage may be rescheduled or cancelled, or it could end earlier than planned.
• Updates: You can get the latest updates by visiting the Delmarva Power Outage Tracker, viewing our outage map or signing up for outage alerts.

Stay Safe and Be Prepared

With some preparation, you can keep your family safe and comfortable during a planned outage.

• Medical Equipment: If you have medical support equipment that is dependent on electricity, please take the appropriate steps or consider the use of a backup generator.
• Water: Ensure you have access to water, especially if you are dependent on pumps.
• Flashlights: Keep a functioning flashlight close by.
• Refrigerators and Freezers: Minimize the number of times you go into your refrigerator or freezer.
• Major Appliances: Turn off major appliances such as washers or air conditioners to prevent them from unexpectedly starting when power is restored.
• Electronics: Turn off or unplug sensitive electronics to prevent damage or loss of data and fully charge cellphones, laptops, and other battery-operated devices.
• Heat-Producing Devices: Turn off all devices that produce heat such as toasters, irons and hair curlers.
• Garage Doors / Security Gates: Ensure you can manually operate your garage doors or security gates.
• Generators: Carefully follow the manufacturer's instructions when using your generator.
• Visit Outage Readiness and Safety for more information.

How Commercial Customers Can Prepare for and Respond to an Outage

Commercial customers can add and update multiple phone numbers in their My Account. We recommend adding facility managers to get outage notifications.

Provide your account manager with your Delmarva Power account number, and emergency point of contact (name, title and mobile number), so information can be provided during an electrical system event or an emergency.

• Review your emergency action plans or business continuity plans and know what actions you will take during an outage.
• Identify a safe alternate location for personnel in case of an extended outage.
• If you have a generator for your business, test it regularly.
• Protect critical or sensitive electronic equipment with an uninterruptible power supply (UPS) for temporary backup power.
• Complete a manual backup for work done on computers and cash registers.
• Ensure electronic door locks can be bypassed manually.
• If you have an emergency lighting system, make sure it is in good working order.
• If your business sells perishable food items, please make appropriate plans to safeguard those items.
• Download our mobile app, which has many resources to keep you informed during a storm.

For more information on how to prepare for an outage please visit Outage Readiness and Safety.

Stay Informed

Help us keep you informed. Create or login to your online account to provide and review your contact information.