Prepare for an Outage
Listen to weather forecasts and plan ahead. If you lose power, use flashlights. Do not use candles or kerosene lamps; they can create a safety hazard. Develop a family emergency plan that includes alternative arrangements should you need to leave your home. Make provisions for family members with special needs such as the elderly, disabled, medically affected, or infants. If you are dependent on electric-powered medical equipment, seek alternate arrangements in the event of an outage.
Have the following items ready:
Flashlights, not candles
Battery-operated clock radio
Fully charged cell phone and laptop/tablet
Non-perishable foods and pet food
Water: one gallon of bottled water per person, per day without electric service. If your home is served by well water, fill a bathtub with water for sanitation purposes and to manually flush toilets.
Refills of important prescriptions
Cash, in case ATMs aren’t working
A full tank of gas or fully charged electric vehicle
A first-aid kit in your home and in your car
A list of emergency phone numbers, including 1-800-898-8042 to report outages.
Visit the FEMA Emergency Preparedness checklist for additional recommended items.
Customers with Special Needs
Customers with special needs, such as those who may be elderly, disabled or dependent on electricity for medical equipment, should have alternate arrangements in place should they experience an extended power outage. Learn more about our restoration process.
Commercial customers can add and update multiple phone numbers in their My Account. We recommend adding facility managers to
get outage notifications.
Protect Your Food
To protect your food, keep refrigerator and freezer doors closed as much as possible. Food can stay frozen for 36 hours or more in a freezer if you keep the door closed. Consider freezing containers of water ahead of time and keeping them in the freezer to help your food stay frozen longer.
For more information on keeping food safe during a power outage, check out USDA Food Safety: Keeping Food Safe in an Emergency.
Protect Appliances and Electronic Equipment
Many home electronics can be damaged during a power outage. Here are some ways to protect sensitive equipment:
Other Considerations for Homeowners
Use Generators Properly
Carefully follow the manufacturer's instructions when using your generator.
To avoid carbon monoxide poisoning, never use a generator inside your home or in an attached garage. Generators should only be used outside in well-ventilated, dry areas, away from air intake into the home.
If your generator needs to be wired directly into your home's electrical system, use a licensed electrician for the work.
If your generator is connected directly to your home's electrical system, please turn off the main circuit breaker to avoid potential injury to crews working to restore power.
Keep Snow and Ice Clear
During a storm, keep key equipment clear of ice and snow using a broom or brush. This includes:
Repairs May Still Be In-Progress
Roads and Services May Be Impacted
Stay Safe after Flooding