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Restoration Process

When you’re in the middle of an outage, we know it can be frustrating to wait for your power to return. Delmarva Power works to restore services as quickly as possible, putting the safety of our customers and crews first. Thank you for your understanding and patience.

If you are experiencing an outage, you can find the estimated time of restoration by visiting the Delmarva Power Outage Tracker


Restoration Priorities

We work on restoring power to customers in the following order:

•  Downed live wires or potentially life-threatening situations (If you see a downed wire, please leave the area immediately and then call us at 1-800-898-8042.)
•  High-voltage transmission lines and equipment, to restore service to the largest number of affected customers
•  Critical public health and safety facilities, like hospitals, police and fire stations, and water treatment plants
​•  Major distribution lines and high-density housing
•  ​Any remaining smaller neighborhoods and individual homes that have not been restored by prior repair activities

Damage Assessment

After severe weather with widespread damage, we may need to have our crews come out to take a look before we start repairs and provide an estimated time of restoration (ETR). In some cases, this process may take several hours or days depending on the size of the storm.

Sometimes, a truck may leave your neighborhood before your power is back on. Please know that we are still assessing the larger outage situation.

Nested Outages

Nested Outages are the result of additional damage that remains somewhere else along an electric circuit or line after a larger issue has been resolved. This can cause an outage to be reported as restored, when in fact, an outage remains. A nested outage can include equipment failure right at the home such as a blown fuse or a tree hanging on the home's power line. Delmarva Power may not be aware of all nested outages, so it is important that the customers report all outages. In this situation, repair work may need to be completed at more than one location. This can cause delays to restore power.

Estimated Time of Restoration

At Delmarva Power, we strive to provide our customers with the most up to date ETR. Initial ETRs are based on restoration repair history or data from past storms. Our field crews then provide more accurate ETR updates once they're able to assess the damage. During larger storms with widespread damage, it may take us more time to generate an ETR for customers.

To receive ETR updates in the ways that work best for you, sign up or manage alerts.

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