Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
We know that power outages are frustrating. Use the Outage Tracker to monitor our restoration progress
and get an estimated time of restoration. You can log in to your My Account or verify your
account another way.
Don't have a My Account?
Sign up now.
Click the button below to report an outage online. You can also text OUT to 67972.
If you see downed power lines, leave the area immediately and call Delmarva Power at
Use our interactive map to report a streetlight issue, such as an outage, discoloration, or
Customers automatically get text and email notifications with important outage information. To update how you receive these messages, visit the Preference Center.
You can also text ADD OUTAGE to 67972 to sign up for all outage notifications. Text STAT to 67972 for your current outage status.
Commercial customers can add and update multiple phone numbers on their account. We recommend adding facility managers to receive outage notifications.
Want up-to-date outage information and easier outage reporting? Download the Delmarva Power Mobile App.