Please know our Customer Care Center is experiencing longer than normal wait times to speak with a representative.
We recommend using our many self-service options, if possible. Did you know that you can review your account, pay your bill and perform many other actions with your account here on our website? Simply select ‘register now’ to create an on-line account. We thank you for your patience.
Lights out? Let us know! You can quickly and easily report your outage via text message*, the Delmarva Power mobile app, or by calling customer service at 1-800-898-8042. Online services and phone number are available 24 hours a day, 7 days a week.
Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 67972. You will also receive notifications when you're part of a known outage, and get ongoing updates as the status of your outage changes.
Enroll: Enroll by texting 'ADD OUTAGE' to 67972. You will instantly receive a text message confirming your enrollment.
Report: Report your outage by texting 'OUT' to 67972.
Check Status: Receive your outage status on demand at any time by texting 'STAT' to 67972.
Pause: You can temporarily pause Outage Alerts for 72 hours by texting ‘PAUSE’ to 67972.
Resume: After pausing Outage Alerts, you can turn them back on by texting ‘RESUME’ to 67972. If you don’t text ‘RESUME’ they will automatically turn on 72 hours after you texted ‘PAUSE’.
Unsubscribe: You may unsubscribe from Outage Alerts at any time by signing in to My Account and updating your alert preferences. Texting ‘STOP’ to 67972 will unsubscribe you from ALL Delmarva Power text notifications.
Use the free Delmarva Power Mobile App to quickly report an outage from an Apple® or Android™ device. The app will also provide notifications as your outage status is updated.
*Message and data rates may apply. Please read our Privacy Policy for more information on phone and SMS notifications. If you no longer want to receive a text message, you can choose to respond to these text messages by replying "STOP". However, this text command will unsubscribe you from all Delmarva Power text messages.
