Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
202-872-2680 (media hotline)
WASHINGTON, D.C. (December 10, 2019) – Pepco Holdings has named Derrick Dickins, senior vice president of Customer Operations and Chief Customer Officer, filling a new position developed to bring greater focus to the programs and initiatives that will transform the future of energy service and drive a premier experience for Atlantic City Electric, Delmarva Power and Pepco customers.
Dickens is currently vice president of Technical Services at BGE, Pepco Holdings' sister Exelon company, where he oversees the investment strategy, vegetation management, project management, and electric distribution engineering functions. In this role, he has delivered innovative solutions to projects, developed new approaches to operational challenges, and utilized new technologies to advance the company's reliability performance.
"Derrick brings the leadership, passion and the focus on innovation that will help us bring creative new programs and initiatives to market for our customers," said Dave Velazquez, president and CEO of Pepco Holdings, which includes Atlantic City Electric, Delmarva Power and Pepco. "We are constantly dedicated to providing the safe, reliable, affordable and sustainable energy service our customers have come to expect. I know Derrick will help us elevate our level of service and set a new bar for the level of service we provide."
Before joining BGE in 2016, Dickens was director of Advanced Meter Infrastructure at PECO in Philadelphia, where he was responsible for implementing the company's Smart Future Greater Philadelphia project, which included the installation of smart grid and smart meter technology. He joined the Exelon family of companies in 2004 as PECO's program manager of Distribution Reliability and Maintenance and has held roles in reliability and maintenance planning, public relocations, regional engineering, technical services, training and field operations. Prior to his work at PECO, Dickens worked for about 18 years in the telecommunication and software industries.
Dickens is actively involved in the Maryland nonprofit community, including serving on the boards of the B&O Railroad Museum and Enoch Pratt Library in Baltimore.
He will assume his new position effective January 1, 2020.