Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (April 3, 2020) – April is National Safe Digging Month, and Delmarva Power is joining Miss Utility of Delmarva – the one-call notification center for Delaware and Maryland – to remind residents, businesses and contractors that safe digging must remain a priority to prevent damage to critical underground energy services and keep communities safe.
In light of the COVID-19 pandemic and Delaware and Maryland's Stay at Home Order, many residents are spending more time than ever at home. Anyone planning to use this time at home to take on a spring DIY project that involves digging must call 811 at least a few days before beginning to learn the approximate location of underground utility equipment. Taking the right steps before digging will help avoid accidental damage to underground lines that could disrupt services to surrounding neighbors, but more importantly prevent potential injury from striking an underground electric, natural gas or other utility line.
In 2019 alone, Delmarva Power responded to more than 300 incidents where damage was caused to underground electric or gas lines due to unsafe digging practices. Digging without knowing the approximate location of underground equipment can result in costly repairs when gas, electric, communications, water, and sewer lines are damaged. Every digging project, no matter how large or small, warrants a call to 811. Landscaping, planting trees and shrubs, installing a fence or mailbox, and building a deck, pond or patio, are all examples of digging projects where a call to 811 should be one of the first steps.
Delmarva Power has more than 6,000 miles of underground electric lines in Delaware and Maryland and nearly 3,600 miles of natural gas pipeline buried throughout northern Delaware. Aside from Delmarva Power's lines, there are underground communications cables, water and sewer lines, and other utilities. Properly locating underground lines is essential to safely completing any digging job.
Residents and businesses should take the following steps if planning a digging project this spring:
When calling 811 at least two business days prior to digging, customers and contractors are connected to Miss Utility of Delmarva to provide information about their project to local utility companies. Professional locators will then visit the dig site to mark the approximate location of underground utility lines with spray paint, flags or both. Once a site has been accurately marked, it is safe to begin digging around the marked areas.
To promote safety around electric infrastructure in the communities it serves, Delmarva Power also reminds residents and businesses that customer-owned structures are not permitted within Delmarva Power's easements near overhead equipment. Customers must contact their local municipality to obtain the necessary permits prior to any construction near company-owned transmission or distribution lines.
Delmarva Power joins the Exelon family of companies, the other 1,700 Common Ground Alliance members, the U.S. Department of Transportation, and governors across the country in marking April as National Safe Digging Month to bring extra attention to the issue of underground utility line safety and reduce the risk of unnecessary infrastructure damage.
Visit delmarva.com for more information on safe digging practices, or call 800-375-7117.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.