Friday’s severe weather in the New Castle County area caused outages for about 14,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (March 9, 2020) – Delmarva Power is requesting that the Delaware Public Service Commission (PSC) update electric and natural gas delivery rates to reflect the costs associated with reliability improvements to the local energy grid, along with new technology the company has implemented to meet customer needs and growth in Delaware. These efforts have resulted in record service reliability for customers and led to the company winning national residential and business customer satisfaction awards.
The requests seek to adjust the typical Delaware electric residential customer's monthly bill by about $3.68 and the typical residential natural gas customer's monthly winter bill by about $6.00.
"These proposed rate adjustments are critical to continuing our efforts to enhance electric reliability, modernize our natural gas delivery system and meet the expectations of our customers," said Gary Stockbridge, Delmarva Power region president. "This work is improving our customers' experience and resulting in award-winning customer satisfaction."
Delmarva Power customers continue to benefit from the major enhancements that are being made to the local energy grid. These efforts have resulted in electric customers experiencing the lowest frequency of electric outages ever in 2019, with electric outages decreasing by 36 percent when compared to five years ago. Key projects to strengthen and create additional capacity in the company's natural gas delivery system have also been critical to meet growing demand for natural gas in northern Delaware and meeting customers' needs, including record-breaking customer demand for natural gas in 2018.
Over the last two years, Delmarva Power has undertaken critical projects to modernize and strengthen the local energy grid in Delaware.
Key electric system modernization projects include:
Key natural gas system modernization projects include:
Reliability projects are also important to the local economy, as investments in energy infrastructure improve service for customers and drive economic development and job creation in the local economy. The company places considerable emphasis on hiring diverse, local businesses. In fact, Delmarva Power's purchase of goods and services from diverse certified suppliers topped $73 million in 2019, which is 25 percent of the company's total yearly purchases.
Delmarva Power is committed to providing customers with the tools and information they need to control their energy usage and make informed energy choices that are right for them. My Account provides customers with resources to manage their energy needs more efficiently. It contains tools and detailed energy usage information that allows customers to track their energy use, compare usage trends, and discover the results of energy-saving practices. Delmarva Power's Peak Energy Savings Credit and Energy Wise Rewards programs, which give customers the opportunity to earn bill credits by reducing their electric use on specified days, have also helped customers save more than $14 million since 2013. Customers can learn more at delmarva.com/waystosave.
Delmarva Power also offers assistance to customers who may be struggling to pay their energy bills. Delmarva Power has a team committed to assisting customers looking to secure important state and federal assistance to pay their energy bills. Through the 2018-2019 program year, Delmarva Power helped connect customers to more than $5.3 million in payment assistance.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.