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For Immediate Release


Tim Stokes

1-800-375-7117 (media hotline)

Delmarva Power Seeks Recovery of Money Spent on Local Energy Grid Modernization Leading to Record Service Reliability for Maryland Customers

SALISBURY, Md. (Sept. 1, 2021) – Delmarva Power is requesting that the Maryland Public Service Commission (PSC) adjust electric delivery rates to reflect the costs associated with reliability improvements to the local energy grid, along with new technology the company has implemented to meet customer needs and growth in Maryland. The request seeks to recover approximately $28.8 million in part for work the company performs that is resulting in record service reliability and improving satisfaction among customers, as well as requesting consideration for implementing new depreciation rates. 

Delmarva Power customers are benefitting from the major enhancements that are being made to the local energy grid. The company has worked tirelessly to make the grid smart, stronger and cleaner by installing new devices, stronger poles, and more modern equipment. As a result, Maryland customers experienced a second straight year of the lowest frequency of electric outages in the company's history, set in 2018, as well as some of the fastest restoration times ever. And, over the past ten years, the number of electric outages has decreased by 47 percent.

"Our mission is to provide our customers and communities with safe, reliable, affordable and sustainable energy service that they can count on every day," said Gary Stockbridge, Delmarva Power region president. "Due to the pandemic, the need for reliable service is more important now than ever before. With many adults still working from home and children learning virtually, we are focused on continuing to provide our customers with the level of service they can depend on during this difficult time. This proposed rate adjustment is critical to continuing our efforts to further enhance service reliability, install modern equipment and meet the ongoing expectations of our customers."

Based on today's request, the typical Delmarva Power Maryland residential customer using 1,007 kilowatt hours per month would see a monthly bill increase of 5 percent, or about $7.62. 

Last year, Delmarva Power completed critical projects to modernize and fortify the local energy grid in Maryland. Key projects included:

  • Fruitland and Stevensville Substation – Modern system upgrades completed to help deliver energy more efficiently and create new configurations on the local energy grid that allow Delmarva Power to automatically restore service more quickly, benefiting 16,000 customers.
  • North Salisbury to Hebron – Transmission and distribution line upgrade that enhances reliability for nearly 5,600 customers in the greater Salisbury area. Modernizes and increases the resiliency of the infrastructure delivering energy to local customers.

Other work completed by Delmarva Power included inspecting and upgrading equipment like switches, poles and other devices, installing stronger, tree-resistant aerial cable, and trimming trees, which cause about 24 percent of power outages for customers each year. To learn more about the company's reliability project, visit

Reliability projects are also important to the local economy and play a key role in Delmarva Power's efforts to be a partner in Maryland's sustained economic development. Investments in energy infrastructure improve service to customers while also driving economic development and job creation in the local economy. Throughout the year, Delmarva Power uses hundreds of contract crews and services from other businesses around the state to supplement its workforce. The company also places considerable emphasis on hiring diverse, local businesses. In fact, Delmarva Power's purchase of goods and services from diverse certified suppliers topped $103 million in 2020, a $30 million increase from 2019 diverse supplier spend.

Delmarva Power is committed to helping customers manage their energy bills by providing tools and resources to help them save money and energy. The company's nationally recognized energy efficiency programs in Maryland have saved customers more than $810 million since 2009. The company also helps customers secure important state and federal energy efficiency and grant programs. Eligible customers also can receive financial assistance through the Low-Income Home Energy Assistance Program (LIHEAP), a federally funded program that helps low-income families meet the costs of their home energy needs.

As part of Delmarva Power's comprehensive response to the pandemic, the company made a number of contributions of shareholder dollars to support our customers through this crisis, including:

  • Contributing a combined $100,000 in donations to targeted Delmarva relief efforts, including the United Way of the Lower Eastern Shore and the Community Foundation of the Eastern Shore.
  • Donating $85,000 to the student emergency relief funds of both Delaware State University and the University of Maryland Eastern Shore, supporting students impacted by COVID-19 by covering housing costs, meals, books, technology related to remote learning and other educational requirements.
  • Working in partnership with already established recovery funds, the company made $100,000 available to small business in Delaware and Maryland. 

Delmarva Power offers payment options, like budget billing, to help customers manage their monthly electricity bills and lessen the impact of their seasonal usage changes. Budget billing provides customers with consistent monthly payments by dividing annual energy costs evenly throughout the year. Customers who wish to learn more or take advantage of these important programs can visit or call 866-353-5799.

To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting, on Facebook at and on Twitter at Delmarva Power's mobile app is available at

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