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For Immediate Release


Jake Sneeden

Delmarva Power Restores Majority of Customers Impacted by Winter Storm Riley

NEWARK, Del. (March 4, 2018) – Delmarva Power is nearing full restoration of power to customers who lost electric service in the wake of Winter Storm Riley. Of the more than 180,000 power outages that occurred in Delmarva Power’s service area, more than 97 percent have been restored. Company crews will continue to work non-stop until service is restored to every customer impacted by the storm. While customers in the most heavily damaged areas are expected to be without service until late Monday night, power is expected to be restored today for most customers. As of noon Sunday, about 2,800 customers remained without power. 

Delmarva Power’s entire Emergency Response Organization has been mobilized with all company resources dedicated to restoring service for customers as safely and efficiently as possible. The company also has enhanced staffing in place in the company’s call centers, dispatch centers and in the field to respond to customer needs. 

Most major pieces of electrical equipment have been repaired and Delmarva Power crews are focused on restoring service to the remaining customers without power. Northern portions of Delmarva Power’s service area, including New Castle County in Delaware and Cecil County in Maryland, experienced the most extensive damage. Much work remains ahead to restore service to customers in these areas. The company’s crews are now primarily working on the jobs that impact only small numbers of customers and will begin to work on service lines to individual homes and businesses soon.

Customers can visit Delmarva Power’s website at, use the mobile app or contact the company at 1-800-898-8042 for the latest estimate on when their service will be restored. It is important for customers to understand that these estimates can, and do, change. Estimated restoration times are based on current conditions and damage. When Delmarva Power crews arrive on site and assess damage for a particular outage, the crew will provide an updated estimated restoration time. The company then continues to update the estimated restoration time as crews complete their work. As work continues, customers will continue to see more specific estimated restoration times. 

Delmarva Power remains focused on the safety of employees, customers and the communities it serves. As work continues, Delmarva Power urges customers to take precautions for their safety; stay away from downed power lines and report them to Delmarva Power immediately. 

Check on neighbors, friends, the elderly and others who may be without service. Exercise caution when using generators to power your home and never use a generator, grill, or other similar devices indoors, in an attached garage or other enclosed structure.  

As crews continue to restore service, Delmarva Power thanks its customers for their patience and understanding. 

About Delmarva Power: Delmarva Power, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and approximately 131,000 natural gas delivery customers in northern Delaware.
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