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For Immediate Release

Contact

Amber Burruezo

866-655-2237 (media hotline)

Delmarva Power Reminds Customers of Important Programs and Assistance Available to Aid Those Who Are Behind on Their Energy Bills

​NEWARK, Del. (Jan. 12, 2020) – Delmarva Power is reminding customers who may be financially impacted by the COVID-19 pandemic to contact the company now to establish payment arrangements and get connected to customer assistance programs that can help get their accounts up to date. Delmarva Power recognizes the ongoing financial challenges some customers are facing as a result of the pandemic and is committed to working with customers individually to help with the continuation of their electric and natural gas service. 

The most important step that customers who are past due on their Delmarva Power bill can take is to call 800-375-7117 or visit delmarva.com/help as soon as possible. Customers should never wait until they are in crisis to contact Delmarva Power. Customers must contact the company now!

Delmarva Power Customer Care will work with customers having difficulty paying their energy bill by helping enroll customers into available payment options, including:

  • Flexible payment arrangements that offer tailored payment plans
  • Eliminating down payment/security deposit requirements
  • Extending payment periods for balances
  • Connecting customers with energy assistance funds

Millions of dollars in energy assistance remains available for customers. Delmarva Power works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household's income size, type of fuel, and type of dwelling, with no pay back required. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347. In Delaware, customers can apply for energy assistance by visiting the Delaware Department of Health and Human Services website or by calling 302-654-9295 in New Castle County, 302-674-1782 in Kent County, or 302-856-6310 in Sussex County.

Other programs supporting customers include:

  • Eligible Delaware customers can receive assistance through the Energy Crisis Intervention Program, part of LIHEAP and available for customers that are facing service disconnection. Delaware customers can apply by contacting their county's Catholic Charities by calling 302-674-1782 in Kent County, 302-654-9295 in New Castle County and 302-856-6310 in Sussex County.
  • Eligible Maryland customers can receive assistance through the Electric Universal Service Program (EUSP) which helps customers pay for a portion of their current electric bill. The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric and gas bills. If eligible, customers may receive forgiveness of up to $2,000 toward their past due bill. The Utility Service Protection Program (USPP) is designed to help low-income families during the heating season. Information regarding these programs can be found on the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.

Customers who have the financial ability, can help support those in need by contributing to the Good Neighbor Energy Fund or the Gift of Energy program. Learn how at delmarva.com/help.

To further support customers and communities across the Delaware and Maryland, Delmarva Power has provided more than $825,000 to local nonprofits and local relief funds, supporting families, individuals and small businesses that may be impacted by the COVID-19 pandemic. In June, Delmarva Power announced that it would provide $75,000 to support students at Delaware Technical Community College and Wor-Wic Community College to help ensure they can continue pursuing higher education and vocational training. The company also announced expanded support for local business recovery by providing grants totaling $100,000 to relief funds supporting small businesses that are struggling due to the effects of the pandemic.

In addition to payment arrangements and energy assistance support, Delmarva Power has many programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period. The company also offers energy efficiency programs and energy saving information to help customers reduce their energy usage. Information regarding these programs can be found at delmarva.com/waystosave.

To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower, and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.

© Delmarva Power & Light Company, 2021. All Rights Reserved.