Friday’s severe weather in the New Castle County area caused outages for about 14,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (Dec. 12, 2019) – Delmarva Power has received PA Consulting's 2019 ReliabilityOne™ Outstanding Midsize Utility Award for providing its 527,000 Delaware and Maryland electric customers with exceptional service reliability. The award recognizes Delmarva Power's ongoing commitment to enhancing service reliability, including efforts that resulted in customers experiencing the lowest frequency of electric outages in the company's history in 2018.
"We know how much our customers rely on reliable energy service to power their lives," said Tyler Anthony, senior vice president and COO of Pepco Holdings, which includes Delmarva Power. "Every one of our employees is working day in and day out to keep the lights on and exceed the expectations of our customers. We are so proud to be recognized for our effort to meet those commitments."
Delmarva Power joined its sister Exelon companies, Atlantic City Electric, Pepco and ComEd in receiving reliability awards from PA Consulting.
Delmarva Power customers across Delaware and the Eastern Shore of Maryland are continuing to experience improvements in the reliability of their energy service, a result of the company's ongoing efforts to modernize the local energy grid. In addition to experiencing the lowest frequency of electric outages ever in 2018, Delmarva Power customers have seen a 34 percent decrease in the frequency of electric outages over the last five years.
Each day, work is performed as part of the company's ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations, building new underground equipment, strengthening transmission and distribution lines, and installing stronger, tree-resistant aerial cable. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued drop in the frequency of outages customers experience. To learn more about current reliability projects, visit delmarva.com/reliability.
"For the past 19 years, the ReliabilityOne™ Awards have highlighted outstanding energy providers who are building a positive human future in a technology-driven world," said Gregg Edeson, PA Consulting's ReliabilityOne™ program director. "We are pleased to name Delmarva Power as an industry leader for delivering stellar service and restoration efforts while balancing customer needs and optimizing investments."
PA's ReliabilityOne™ awards are presented to energy companies providing their customers with the highest levels of reliability in the industry. PA's ReliabilityOne™ study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne™ participants on average experienced 53 percent fewer sustained outages, and outages were 41 percent shorter than the average US investor owned utility. PA has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit paconsulting.com/energy.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.