Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (Nov. 12, 2019) – Ahead of forecasted near record low temperatures, Delmarva Power has taken essential steps to ready the local energy grid to provide customers with safe and reliable energy service this winter. The local energy company has completed hundreds of projects and tasks, including performing maintenance and inspections, targeted upgrades, and other critical work all to meet the energy needs of customers across the area.
"Each day, we work hard to further enhance reliability for customers and to fortify our system against severe weather," said Gary Stockbridge, Delmarva Power region president. "Our preparation efforts are essential to not only providing the reliable service our customers have come to expect, but also ensuring we are ready to respond safely and quickly when customers need us this winter. It's this seasonal preparation, as well as year-round investments in reliability and resiliency, that have helped us deliver the most reliable service in the company's history in recent years."
On the local electric grid, preparation includes inspecting and upgrading equipment; trimming trees, which cause about 30 percent of power outages; building new underground equipment; and installing stronger, tree-resistant aerial cable. Delmarva Power also continues to install smart technology that can automatically identify the location of damage, restore service more quickly, or isolate damage. Ongoing investments in the local energy grid have resulted in a 34 percent decrease in the frequency of outages for customers over the last five years.
Delmarva Power also has prepared its natural gas delivery system for winter. Seasonal preparation and ongoing investments include completing more than 50,000 seasonal leak inspections; inspecting and conducting preventive maintenance on equipment; modernizing more than five miles of existing natural gas mains each year; and refilling the company's natural gas storage tank, which provides critical gas supply for customers. Last winter, these efforts helped Delmarva Power meet record-breaking customer demand for natural gas in January.
Delmarva Power's preparation efforts also include conducting emergency response drills, testing computer and emergency systems, reviewing emergency processes and procedures, and coordinating closely with government and community partners. The company also participates in collaborative emergency response exercises with its Exelon sister companies – Atlantic City Electric, BGE, ComEd, PECO and Pepco – to ensure each can provide seamless support during a storm. During last year's winter storms, and a recent hurricane season that impacted the southeastern seaboard, this coordination allowed mutual assistance crews to quickly respond and support power restoration efforts in the hardest hit parts of the East Coast.
Just as Delmarva Power prepares, customers should also prepare.
Being prepared is a responsibility everyone should take seriously. If a severe storm hits, monitor local weather reports regularly and follow the advice of local emergency management officials. Immediately report a downed wire or service issue by calling 800-898-8042 , visiting delmarva.com, or through the company's mobile app. If you smell natural gas, leave the area immediately and then call Delmarva Power at 302-454-0317.
More tips, resources and safety information are available at delmarva.com/storm.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.