Friday’s severe weather in the New Castle County area caused outages for about 14,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
NEWARK, Del. (September 11, 2018) – With Hurricane Florence expected to bear down on the eastern seaboard in less than 36 hours, Delmarva Power's full emergency response organization is ready. Employees and local contractors have inspected equipment, reviewed procedures, and assembled staffing plans to ensure around-the-clock support to respond to any potential impacts from this storm.
In addition to more than 250 internal line workers and overhead line contractors, Delmarva Power has 133 tree-trimming personnel, as well as crews from its sister companies Atlantic City Electric and Pepco, available to assist in any needed restoration effort. The company is also partnering with city or county or state government to ensure safety and service to greatest extent possible. Should extra assistance be required, the company will call on shared resources from its Exelon family, including Baltimore Gas & Electric, PECO in Philadelphia, and ComEd in Chicago.
Over the years, Delmarva Power has sent thousands of crews and support personnel to assist utilities, in our region and across the country, as part of mutual assistance networks. Should Florence not impact the Delmarva Power service area, company personnel and local contractors will once again be ready to answer the call of needed support for other impacted utilities. Delmarva Power most recently provided restoration assistance in Puerto Rico and to areas of Florida and Georgia that were affected by Hurricane Irma last September.
The safety of our customers and communities is always our top priority. We encourage our customers to also prepare and stay safe during severe weather events:
To report an outage or downed wire, customers should call 1-800-898-8042 or customers can report and track their outage through our mobile app or our website at delmarva.com.
If outages do occur, crews will assess the damage and assign an estimated restoration time. Depending on the extent of damages, restorations times can change. For example, when Delmarva Power crews arrive on site and assess damage for an outage, customers receive an updated estimated restoration time. The company then continues to update the estimated restoration time as crews complete their work.
More information about how to prepare can be found on the "Storm Readiness" section of delmarva.com.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at www.delmarva.com/mobileapp.
About Delmarva Power: Delmarva Power, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe and reliable energy to more than 520,000 electric delivery customers in Delaware and Maryland and approximately 132,000 natural gas delivery customers in northern Delaware.