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For Immediate Release

Contact

Jake Sneeden

Jacob.Sneeden@exeloncorp.com

Delmarva Power Ranked Highest Overall in East Midsize Region According to J.D. Power

​NEWARK, Del. (June 26, 2019) – Delmarva Power’s focus on enhancing the customer experience is paying off, as the company has been ranked number one for residential electric satisfaction in the East Midsize Region, according to the J.D. Power 2019 Electric Utility Residential Customer Satisfaction Study℠.


Delmarva Power ranked highest among 12 comparatively sized electric utilities with a score of 727. Companies are ranked on a 1,000-point scale. Delmarva Power also was rated highest overall for power quality and reliability, corporate citizenship, and communications, which are three of the six factors J.D. Power uses to measure satisfaction. Other factors include price, billing and payment, and customer service.

“This is a major achievement for our company and our employees,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “Most importantly, this award represents the voice of our customers, and we are so pleased that they have taken clear notice of the efforts we are employing every day to deliver the clean, safe, reliable, and affordable energy service they have come to expect. This is an award that every one of our employees should be proud of.”

Delmarva Power embarked on an effort in recent years to enhance the customer experience, including:
  • Reducing the frequency and duration of power outages by modernizing the local energy grid with automated equipment, making the grid smarter and more resilient.  
  • Implementing new tools to help customers manage their energy use, like high usage alerts, regular energy reports, and user-friendly tools aimed at helping customers make more informed decisions on their energy use.
  • Enhancing the company’s website and mobile app to provide customers with anytime, anywhere access to information about power outages, energy use, and providing easy tools and resources to view and pay their bill.  
Delmarva Power is part of the Exelon family of companies, which includes six energy utilities serving more than 10 million customers across Delaware, Maryland, New Jersey, Illinois, Pennsylvania and the District of Columbia. Delmarva Power’s sister utility, BGE in Maryland, was recognized with the J.D. Power Electric Utility Business Customer Satisfaction Award and the Business Natural Gas Service Award in 2018 in the East large segment. This is the first J.D. Power award for Delmarva Power. 

To learn more about Delmarva Power, visit The Source, Delmarva Power’s online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power’s mobile app is available at delmarva.com/mobileapp.

*Delmarva Power received the highest score in the East Midsize segment of the 2019 Residential Electric Customer Satisfaction Study. Visit jdpower.com/awards.

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Delmarva Power is a unit of Exelon Corporation (NYSE: EXC), the nation’s leading energy provider, with approximately 10 million customers. Delmarva Power provides safe and reliable energy service to approximately 527,000 electric customers in Delaware and Maryland and approximately 134,000 natural gas customers in northern Delaware.
© Delmarva Power & Light Company, 2019. All Rights Reserved.