For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (Dec. 1, 2020) – Delmarva Power is completing essential work to prepare the local energy grid to meet customer demand and keep homes and businesses warm and powered this winter. Employees are completing maintenance and inspections, as well as upgrades and critical repairs to prepare for winter weather. This work is an essential component of providing safe and reliable service for the company's approximately 532,000 electric and 136,000 natural gas customers through the winter.
"As our customers spend more time at home during the pandemic, reliable energy service is going to be more important than ever this winter," said Gary Stockbridge, Delmarva Power region president. "Our team of dedicated lineworkers, engineers and others have worked hard to strengthen our system and prepare for severe winter weather. Our preparation efforts are essential to not only providing the reliable service our customers have come to expect, but also ensuring we are ready to respond safely and quickly when customers need us most."
On the local electric grid, preparation includes inspecting and upgrading equipment; trimming trees, which cause about 24 percent of power outages; building new underground equipment; and installing stronger, tree-resistant aerial cable. Delmarva Power also continues to install smart technology that can automatically identify the location of damage, restore service more quickly, or isolate damage. The company's ongoing investments in the local energy grid resulted in customers experiencing the lowest frequency of electric outages ever in 2019—the third straight year that Delmarva Power customers experienced record reliability.
Delmarva Power also has prepared its natural gas delivery system. Seasonal preparation and ongoing investments include completing more than 68,000 seasonal leak inspections; inspecting and conducting preventive maintenance on equipment; modernizing more than eight miles of existing natural gas mains each year; and refilling the company's natural gas storage tank, which provides critical gas supply for customers.
Just as Delmarva Power prepares, the company encourages customers also to be ready for severe weather that the winter season can bring.
Being prepared is a responsibility everyone should take seriously. If a severe winter storm strikes, customers should monitor local weather reports regularly and follow the advice of local emergency management officials. Immediately report downed wires or service issues by calling 800-898-8042 , visiting delmarva.com, or through the company's mobile app. Customers can also report an outage by texting "Out" to 67972. Customers must first text "ADD OUTAGE" to 67972 to sign up for this service. If an outage does occur, the company's interactive online outage map and its mobile app provide estimates of how quickly power is expected to be restored. If you smell natural gas, leave the area immediately and then call Delmarva Power at 302-454-0317. More tips, resources and safety information are available at delmarva.com/storm.
As many continue spending time at home and as temperatures drop, energy usage typically climbs too. Delmarva Power provides helpful tips and information to help customers save money and energy all winter. More tips and information is available at Delmarva.com/saveenergy.
Customers who are past due on their Delmarva Power bill should contact the company immediately for payment arrangements and energy assistance. Delmarva Power will work with every customer to help identify the support necessary to continue energy service. To learn more about assistance options customers can call 800-375-7117 or visit delmarva.com/help for additional information.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower, and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.