For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (June 10, 2020) – Even amid the COVID-19 pandemic, Delmarva Power has been performing essential work to prepare the local energy grid to meet increased customer demand and keep homes and businesses powered all summer long. Employees are completing maintenance and inspections, as well as upgrades and critical repairs to prepare for severe weather, including a forecasted active hurricane season. This work is essential to providing safe and reliable service for the company's 532,000 electric and 136,000 natural gas customers throughout the summer months.
"We enhanced our already strict safety procedures so our employees could continue their critical work throughout this pandemic, to help us deliver the safe and reliable energy service our customers expect," said Gary Stockbridge, Delmarva Power region president. "Reliable energy service has been an essential component to powering through this pandemic, and as COVID-19 restrictions begin to lift, we remain committed to delivering this same level of reliable service for our business as well as residential customers all summer long. We encourage our customers to take advantage of the many tools we provide to help stay prepared and to save money and energy during the summer months."
Delmarva Power's work to prepare for the summer is part of the company's ongoing efforts to modernize the local energy grid and enhance reliability for customers. Customers across Delaware and the Eastern Shore of Maryland are continuing to experience improvements in the reliability of their energy service. The work Delmarva Power has been doing resulted in customers experiencing the lowest frequency of electric outages ever in 2019—the third straight year that Delmarva Power customers have experienced record reliability.
This work is essential to fortify the local energy grid against severe weather and to help limit outages. In addition to these efforts, Delmarva Power completes hundreds of tasks to prepare for the summer season, including system work, testing and drills. As part of the Exelon family of companies, Delmarva Power can call on resources from sister companies in Baltimore, the District of Columbia, Illinois, New Jersey and Pennsylvania to assist the company when needed to restore power faster after major storms.
With several impactful storms already this year, Delmarva Power encourages customers to be ready for the severe weather summer can sometimes bring.
Being prepared is a responsibility everyone should take seriously. If a severe storm hits, monitor local weather reports regularly and follow the advice of local emergency management officials. Immediately report a downed wire or service issue by calling 800-898-8042 , visiting delmarva.com, or through the company's mobile app. Customers can also report an outage by texting "Out" to 67972. Customers must first text "ADD OUTAGE" to 67972 to sign up for this service. If an outage does occur, the company's interactive online outage map and its mobile app provide estimates of how quickly power is expected to be restored. If you smell natural gas, leave the area immediately and then call Delmarva Power at 302-454-0317. More tips, resources and safety information are available at delmarva.com/storm.
With more people spending time at home and as temperatures climb, energy use typically climbs too. Delmarva Power provides helpful tips and information to help customers save money and energy all summer. More tips and information available at Delmarva.com/saveenergy.
By completing these simple steps, together we can be ready, stay safe, stay cool, and use less energy this summer.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower, and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.