For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (June 2, 2021) – Throughout the year, as many families worked and learned virtually from home, Delmarva Power continued to perform essential work to prepare the local energy grid to meet increased demand during the warmer months and keep homes and businesses powered all summer long. Delmarva Power employees are routinely completing maintenance and inspections, as well as upgrades and critical repairs, to prepare for severe weather, including an active hurricane season. This work is essential to providing safe and reliable service for the company's nearly 670,000 customers in Delaware and Maryland.
"Our dedicated employees have been performing critical work throughout this pandemic to help us deliver safe, reliable, affordable and sustainable energy service to our valued customers," said Gary Stockbridge, Delmarva Power region president. "As communities in our Delaware and Maryland service areas begin to lift their COVID-19 restrictions, we remain committed to delivering dependable and reliable service all summer long and beyond. We encourage our customers to utilize the many tools and resources we offer to prepare for summer storms and hurricanes, as well as tips and information to save money and energy during the warmer months."
Delmarva Power's work to prepare for the summer storm season is part of the company's ongoing efforts to modernize the local energy grid and enhance reliability for customers. Customers across Delaware and Maryland are continuing to experience improvements in the reliability of their energy service. Just last year, Delmarva Power matched the company's record performance in 2019, which was a 9 percent decrease from the previous low set in 2018. Customers experienced less than one outage, on average, over the course of the year, and when service was interrupted, crews were able to safely restore service in an average of just 93 minutes.
The work Delmarva Power is continuing to perform is essential to fortify the local energy grid against severe weather and to help prevent those outages that can be prevented. In addition to these efforts, Delmarva Power completes hundreds of tasks to prepare for the summer season, including system work, testing and drills. As part of the Exelon family of companies, Delmarva Power also can call on resources from sister companies in Baltimore, the District of Columbia, Illinois, New Jersey and Pennsylvania to assist the company when needed to restore power even faster after major storms.
Just as Delmarva Power prepares for summer weather and severe storms, the company encourages our customers to be ready as well. Here are some tips:
Being prepared is a responsibility everyone should take seriously. If a severe storm hits, monitor local weather reports regularly and follow the advice of local emergency management officials. Immediately report a downed wire or service issue by calling 800-898-8042, visiting delmarva.com, or through the company's enhanced mobile app. Customers can also report an outage by texting "Out" to 67972. Customers must first text "ADD OUTAGE" to 67972 to sign up for this service. If an outage does occur, the company's interactive online outage map and its mobile app provide estimates of how quickly power is expected to be restored. More tips, resources and safety information are available at delmarva.com/storm.
As temperatures climb, energy use typically climbs too. Delmarva Power provides helpful tips and information to help customers save money and energy all summer. More tips and information available at delmarva.com/saveenergy.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.