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For Immediate Release

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Jake Sneeden

866-655-2237 (media hotline)

Delmarva Power Looks to Recover Money Spent to Modernize the Local Energy Grid and Enhance Service to Award Winning Levels

SALISBURY, Md. (Dec. 5, 2019) – Delmarva Power is requesting that the Maryland Public Service Commission (PSC) adjust electric delivery rates to reflect the costs associated with reliability improvements to the local energy grid, along with new technology the company has implemented to meet customer needs and growth in Maryland. The request seeks to recover approximately $18.5 million for work the company continues to perform that is resulting in record service reliability and improving satisfaction among customers with enhancements to programs and tools. These efforts resulted in the company winning national customer satisfaction awards for both residential and business customers.

Delmarva Power customers are benefitting from the major enhancements that are being made to the local energy grid. The company has spent hundreds of millions of dollars in Maryland, modernizing the energy grid with new devices, stronger poles, and more modern equipment. As a result, customers experienced the lowest frequency of electric outages in the company's history in 2018, as well as some of the fastest restoration times ever. And, during the past five years, the number of electric outages has decreased by 34 percent.

"Our mission is to provide our customers and communities with safe, reliable, and affordable service that they can count on every day," said Gary Stockbridge, Delmarva Power region president. "This proposed rate adjustment is critical to continuing our efforts to enhance electric reliability, install modern equipment and meet the expectations of our customers."

Based on today's request, the typical Delmarva Power Maryland residential customer using 1,018 kilowatt hours per month would see a monthly bill increase of 3.6 percent, or about $5.10. 

Last year, Delmarva Power completed critical projects to modernize and fortify the local energy grid in Maryland. Key projects included:

  • Hebron and Centreville substations - The energizing of two major substations in Hebron and Centreville, enhancing electric services for more than 15,400 customers across Wicomico and Queen Anne's counties.
  • Easton to Bozman Upgrade - Transmission line upgrades, enhancing reliability for more than 2,000 Delmarva Power customers in Talbot County.
  • Ocean City Bay Crossing Project – Involved the replacement of existing underwater cable running under the Isle of Wight Bay, as well as the installation of new, more modern equipment that increases electric system capacity to meet the growing energy needs of the community and prevent outages that can be prevented.

The work completed by Delmarva Power included inspecting and upgrading equipment like switches, poles and other devices, installing stronger, tree-resistant aerial cable, and trimming trees, which cause about 30 percent of power outages for customers each year. To learn more about the company's reliability project, visit delmarva.com/reliability.

Reliability projects are also important to the local economy and play a key role in Delmarva Power's efforts to be a partner in Maryland's sustained economic development. Investments in energy infrastructure improve service to customers while also driving economic development and job creation in the local economy. Throughout the year, Delmarva Power uses hundreds of contract crews and services from other businesses around the state to supplement its workforce. The company also places considerable emphasis on hiring diverse, local businesses. In fact, Delmarva Power's purchase of goods and services from diverse certified suppliers topped $91 million in 2018, which is 22 percent of the company's total yearly purchases. This is the most spent with diverse suppliers in the company's more than 100-year history.

Delmarva Power is committed to helping customers manage their energy bill by providing tools and resources to help them save money and energy. The company's nationally recognized energy efficiency programs in Maryland have saved customers more than $640 million since 2009. The company also helps customers secure important state and federal energy efficiency and grant programs. Eligible customers also can receive financial assistance through the Low-Income Home Energy Assistance Program (LIHEAP), a federally funded program that helps low-income families meet the costs of their home energy needs.

Delmarva Power offers payment options, like budget billing, to help customers manage their monthly electricity bills and lessen the impact of their seasonal usage changes. Budget billing provides customers with consistent monthly payments by dividing annual energy costs evenly throughout the year. Customers who wish to learn more or take advantage of these important programs can visit delmarva.com/waystosave or call 866-353-5799.

To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.

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