For Immediate Release
NEWARK, Del. (November 14, 2018) – Delmarva Power is joining more than 100 energy companies across the United States and Canada in the effort to protect customers from scams targeting customers of electric, natural gas, water, and other utilities. Delmarva Power and its sister Exelon companies, Atlantic City Electric, BGE, ComEd, PECO, and Pepco, are committed to educating customers and putting a stop to scamming.
Collaborating energy companies have joined together for a third year and designated Nov. 14 as "Utilities United Against Scams Day." This day is supported by a week-long campaign, including social media and online content, focused on exposing the tricks scammers use to steal money from customers, and how customers can protect themselves. The effort, which includes industry member organizations such as Edison Electric Institute and American Gas Association, encourages companies to share these messages to help guard against scam and imposter activity.
"This type of coordinated teamwork is vital for the safety and well-being of our customers and the communities we serve," said Mike Poncia, vice president of Customer Operations for Pepco Holdings, which includes Delmarva Power. "We can help provide our customers with the tools they need to guard against scammers and imposters who may be on the other end of the line or other side of the door by sharing these essential tips and information throughout the region."
When being scammed, a customer typically receives an unsolicited phone call from an individual who falsely claims to be a company representative. The scammer warns that the customer's service will be shut off if they fail to make a payment – usually within a short timeframe through a prepaid debit card.
Scammers have even duplicated the upfront Interactive Voice Response system of some companies, so when customers call the number provided by the scammer, it sounds like a legitimate business. Some scammers also use caller ID "spoofing" to replicate a utility's phone number.
Red flags for scam activity
How to protect yourself
Don't Get Scammed: Customers can avoid being scammed by taking a few precautions:
Any Delmarva Power customer who believes he or she has been a target of a scam is urged to contact their local police and call the company immediately at 1-800-375-7117 to report the situation.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.
About Delmarva Power: Delmarva Power, a public utility owned by Exelon Corporation (NYSE: EXC), provides safe and reliable energy to more than 520,000 electric delivery customers in Delaware and Maryland and approximately 132,000 natural gas delivery customers in northern Delaware.