Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (April 16, 2020) – To offer continued assistance for customers impacted by the COVID-19 pandemic, Delmarva Power is extending its customer support policies, through at least June 1, which include suspending service disconnections, waiving new late fees, and reconnecting customers who were previously disconnected.
The company's COVID-19 policies, designed to help ensure all customers have access to safe and reliable electric service during this critical time, launched in mid-March with Delmarva Power's announcement to suspend service disconnections and waive new late payment charges for all of our customers. The commitment was extended shortly thereafter to reconnect customers who previously had their power disconnected. Residents who have had their electric service previously disconnected should contact the company at 800-375-7117 to begin the reconnection process.
"We recognize the impact of COVID-19 on our customers and communities has been significant, with many experiencing financial difficulties and uncertainty about the future," said Dave Velazquez, Pepco president and CEO, which includes Delmarva Power. "We remain committed to every customer through difficult times, and we will continue to support our communities in need. We will power through this pandemic together."
Customers who may be challenged in paying their bill should contact Delmarva Power Customer care as soon as possible at 800-375-7117. Delmarva Power will work closely with customers to waive late payment fees, avoid having their service shut off, discuss reconnections, and determine eligibility for assistance programs. Delmarva Power representatives can also discuss payment options, like budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.
Throughout the year, Delmarva Power offers many other programs to help customers manage their energy costs and save money. Existing assistance programs include:
Other programs supporting Delaware and Maryland customers include:
Other programs supporting Maryland customers include:
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.