Friday’s severe weather in the New Castle County area caused outages for about 13,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (Feb. 6, 2020) – For the third straight year, Delmarva Power customers experienced record-breaking electric service reliability, a result of the company's ongoing efforts to modernize the local energy grid. Reliability improvements include:
"The unwavering commitment our employees have to providing the best possible service for our customers is key to our repeated success," said Tyler Anthony, senior vice president & COO, Pepco Holdings, which includes Delmarva Power. "Through their hard work, and our integration of advanced technologies and industry best practices, we continue to meet our customers evolving energy needs and be a leader in the delivery of clean, safe and reliable energy."
Delmarva Power's record-breaking reliability also was recognized by PA Consulting, which presented the company with its 2019 ReliabilityOne™ Outstanding Midsize Utility Award for providing customers with exceptional service reliability.
Each day, work is performed as part of the company's ongoing efforts to further improve reliability for customers. This work includes inspecting existing infrastructure, trimming trees that could potentially impact the system, building new substations, building new underground equipment, strengthening transmission and distribution lines, and installing stronger, tree-resistant aerial cable. The company also is installing innovative technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage. These new technologies have been a main driver behind the continued drop in the frequency of outages customers experience.
In 2019, Delmarva Power completed several key projects to help modernize the energy grid and enhance reliability for customers. These projects included:
In 2020, Delmarva Power will perform work on several major projects as part of the company's ongoing efforts to enhance reliability and modernize the local energy grid, all to provide customers with the reliable energy service they have come to expect. Some of these projects include:
Delmarva Power also continues to share best practices for managing the local energy grid and responding to outages with its Exelon sister companies, Atlantic City Electric, BGE in Baltimore, ComEd in Chicago, PECO in Philadelphia, and Pepco in Washington, D.C.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.