Friday’s severe weather in the New Castle County area caused outages for about 14,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
NEWARK, Del. (July 19, 2019) – In the face of extreme temperatures, Delmarva Power's energy grid is performing well and customers continue to experience reliable power across the service area. This week's extreme heat has increased energy demand by 14 percent compared to the average daily energy use typically seen this time of year. Delmarva Power engineers and crews continue to work diligently to ensure the company's systems run efficiently and deliver safe and reliable energy for customers.
"With record breaking temperatures expected this weekend, our staff and crews continue to closely monitor our system and are prepared to respond quickly and safely to any service issues," said Tyler Anthony, senior vice president and chief operating officer, Pepco Holdings, which includes Delmarva Power. "Throughout the year we complete dozens of targeted projects to modernize our critical energy infrastructure and build a more resilient grid in the face of extreme weather. Our performance throughout this heat wave continues to demonstrate the value of these projects for our customers."
Preparations by Delmarva Power for this weekend's elevated temperatures include:
Today, Delmarva Power customers can take advantage of extra savings from 1 p.m. to 5 p.m. during the company's Peak Savings Day. A Peak Savings Day allows Delmarva Power customers to earn bill credits during specified days through the Peak Energy Savings Credit Program. Customers participate simply by saving energy during specified hours—no enrollment needed. Customers receive a bill credit of $1.25 for every kilowatt hour (kWh) of reduced energy use below the customer's average energy use. For customers participating in Energy Wise Rewards®, Delmarva Power will cycle air conditioners during a Peak Savings Day. To learn more about Peak Savings Days by visiting delmarva.com/peak. To learn more about Energy Wise Rewards, call 866-353-5799 or visit the Maryland Energy Wise Rewards page or the Delaware Energy Wise Rewards page.
Ways for customers to save money and energy during extremely hot weather include:
If in need of immediate relief from this weekend's weather, customers should check with their county and local government agencies for information on available cooling stations in the region.
Delmarva Power and its parent company Exelon are committed to empowering customers and communities to reduce their carbon footprint and achieve the goals local cities have set to fight climate change. Customers are encouraged to get more detailed information about their energy usage, so they can make more informed choices about how they use energy by signing up for My Account. Additional tips, as well as information about programs to help reduce costs and energy usage can be found delmarva.com/savings.
To immediately report a downed wire or service issue, customers should call 800-898-8042 , visit delmarva.com, or use the company's mobile app. The app has many resources to keep customers informed during an outage, including an interactive outage map and estimates of how quickly power is expected to be restored. If you smell natural gas, leave the area immediately and then call Delmarva Power at 302-454-0317. Representatives are available 24 hours a day, 7 days a week.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.