Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
866-655-2237 (media hotline)
NEWARK, Del. (July 29, 2019) – Delmarva Power customers can now apply for energy bill assistance through the Low-Income Home Energy Assistance Program (LIHEAP). Customers in Delaware and Maryland can receive more than $1,000 in grant support toward their energy bill by applying through the program in their state.
"We are committed to providing our customers with affordable energy service," said Gary Stockbridge, Delmarva Power region president. "Each year, LIHEAP provides a crucial resource for customers that need financial support and our teams work extremely hard, hand in hand with local community organizations, to make sure customers are aware of this vital funding. It is important for customers to apply as early as possible to ensure they receive the assistance they need."
Grant eligibility differs by state and is based on a customer's annual household income and size. A customer's annual household income cannot exceed 175 percent of the federal poverty income guidelines in Maryland or 200 percent of the federal poverty income guidelines in Delaware. Homeowners, renters, roomers and subsidized housing tenants may be eligible. Customers do not have to be behind on their bills to receive a grant.
Maryland's eligibility requirements are as follows:
Delaware's eligibility requirements are as follows:
In Maryland, customers can apply for LIHEAP energy assistance through the Department of Human Services website, by visiting a Local Administering Agency or by calling the Office of Home Energy Programs at 800-332-6347. In Delaware, customers can apply for LIHEAP energy assistance by visiting the Department of Health and Services website or by calling 302-644-9295 in New Castle County, 302-674-1782 in Kent County, or 302-856-6310 in Sussex County.
In 2018, Delmarva Power's customer advocate team connected 17,000 customers with more than $5.3 million in energy assistance. In addition to LIHEAP, Delmarva Power provides customers several ways to save money and manage energy costs. My Account provides a web-based interactive tool, giving customers a detailed analysis of personal electric use and offers helpful ways to save. Customers can visit delmarva.com to learn more about available energy assistance programs and tips to save money and energy.
Delmarva Power works with customers who may have difficulty paying their energy bill. Through payment options such as flexible payment arrangements that offer individually tailored payment installment plans or budget billing. This program averages payments over a 12-month period to help customers manage their monthly electricity costs. Customers who may be struggling to make a payment should contact Delmarva Power as soon as possible at 800-375-7117.
To learn more about Delmarva Power, visit The Source, Delmarva Power's online news room. Find additional information by visiting delmarva.com, on Facebook at facebook.com/delmarvapower and on Twitter at twitter.com/delmarvaconnect. Delmarva Power's mobile app is available at delmarva.com/mobileapp.