Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Del. (March 15, 2017) - Exelon utility crews from Illinois, District of Columbia, Maryland and Pennsylvania arrived Wednesday to assist sister utility Delmarva Power with restoring power to customers impacted by Winter Storm Stella.
Since the storm hit the region, power has been restored to approximately 110,000 Delmarva Power customers, primarily located in New Castle County, Del. and Cecil County, Md. The destruction largely consisted of fallen trees which resulted in downed power lines, causing significant damage to the region's electric system infrastructure.
As of 3 p.m., approximately 9,500 customers remain without power with the vast majority expected to be restored by midnight Wednesday. The remaining affected customers should have power restored by noon Thursday, according to Delmarva Power officials.
At 7 p.m., the American Red Cross Delmarva Chapter and New Castle County will open two overnight warming centers in New Castle and Wilmington for displaced utility customers. "We are grateful to the Red Cross for working with us to provide warm shelter to our customers who are enduring an extended power outage," said Gary Stockbridge, Delmarva Power Regional President. "Our crews are working as safely and quickly as possible to restore power to those customers, but in the meantime there is warm shelter available thanks to our Red Cross partners."
The Red Cross shelters will open at 7 p.m. and are located at:
Delmarva Power has dispatched more than 1,450 employees and contractors from line- restoration workers, field support personnel, and call center staffing to assist with the restoration effort as well as ensure that affected customers are informed of their restoration status. Damage assessment and restoration teams have been deployed and crews are actively working to restore power in affected areas.
Delmarva Power Emphasizes the Importance of Safety
Safety is paramount for Delmarva Power's customers and employees. It is critical to stay clear of downed wires and report them by calling 1-800-898-8042 and following the voice prompts.
A full list of safety tips can be found on the Delmarva Power website at http://www.delmarva.com/Safety-101.aspx
Customers Asked to Report Downed Wires
Customers are asked to report outages at http://www.delmarva.com/connect-with-us/outage- center/ or by calling 1-800-898-8042 and following the voice prompts. Customers' reports are vital to Delmarva Power's restoration efforts because they help identify the location of outages more quickly. Each household should report an outage; a neighbor's call will not indicate that you are out of power as well.
Delmarva Power also recommends that when reporting an outage, customers request a call back, which means that Delmarva Power will notify customers to ensure power has been restored. The call back process helps Delmarva Power during the area-based restoration process to locate outages that may be specific to customers' homes, such as an issue with the service wire to an individual house.
For additional information and updates, visit http://www.delmarva.com. Follow us on Facebook at http://www.facebook.com/delmarvapower and on Twitter at http://www.twitter.com/delmarvaconnect. Our mobile app is available at http://www.delmarva.com/mobileapp.