Friday’s severe weather in the New Castle County area caused outages for about 14,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
Del. (March 14, 2017) - Delmarva Power (DPL) has launched its response plan in the wake of Winter Storm Stella to
restore power as quickly as possible to our customers.
Delmarva Power crews
are actively assessing storm damage across the system, allowing DPL to
strategically target restoration efforts.
In addition to approximately 120 internal linemen, DPL has an additional
140 overhead line contractors and tree trimming personnel assisting in the
restoration effort as well as 200 linemen travelling to DPL from ComEd in
first priority is the safety of our customers and crews. We urge customers to
stay clear of wires hanging loose from poles or lying on the ground," said Gary
R. Stockbridge, Delmarva Power Regional President. "We've
launched our restoration fleets into the affected communities and they will
work around the clock until everyone's power is restored."
In Delmarva Power's service
area, Winter Storm Stella is delivering extreme weather activity including high
winds, rain and sleet. As of
12:00 P.M., approximately 52,000 Delmarva Power Electric customers
were without power. Currently, two electric transmission lines are out.
A preliminary damage assessment process must be completed
before an estimated restoration time can be generated. As conditions permit, crews will work around
the clock until service is restored to all affected customers.
reports are vital to Delmarva Power's restoration efforts. Customers are asked
to report outages at www.delmarva.com or
by calling 1-800-898-8042 and following the prompts on the automated system. If
reporting an emergency or another life-threatening situation such as downed
wires, customers should immediately call 1-800-375-7117 and follow the
appropriate prompts. Multiple call center sites have been staffed to support
customer service efforts and our systems have been networked together for
Delmarva Power also
recommends, when reporting an outage, customers request a call back. Call backs
allow the company to notify customers when work in their area is completed and
they also help Delmarva Power locate
outages that may be specific to customers' homes.
For additional information and updates, visit www.delmarva.com. Follow us on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.