Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
NEWARK, Del. (March 13, 2017) - With significant heavy, wet snow and high winds forecasted to hit the region in the next 48 hours, Delmarva Power is ready.
Delmarva Power has opened our storm center. More than 1,000 employees and contractors are now preparing to respond to customer needs, repair potential storm damage, and safely restore service as quickly as possible. We are also working to secure additional local contractors and will be receiving additional support from our sister utility, ComEd, in Chicago.
Delmarva Power has been mobilizing field and support personnel to be ready to respond to any potential service interruptions that may be caused by the possibility of heavy, wet snow and high wind gusts that can bring tree limbs down onto power lines and electric delivery equipment.
"Safety is a priority at Delmarva Power, and we want our customers to remain safe by preparing for this winter storm in the event there are power outages," said Gary Stockbridge, Delmarva Power regional president. "We also want to remind all customers to report their outages to Delmarva Power by calling 1-800-375-7117 or reporting online through mobile devices."
Outages and downed wires may be reported at delmarva.com and through mobile devices. Customers can find information on preparing for winter weather and other emergency events at the storm center on delmarva.com, as well as storm preparation information and restoration progress via Delmarva Power's social media sites Twitter and Facebook.
Customers with special needs who are dependent on electricity for medical equipment should have alternate arrangements in place should they experience an extended power outage.
Delmarva Power's restoration priorities are public safety and critical care facilities, such as 911centers, hospitals and pumping stations. Then restoration is generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible. However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest. Clearing fallen tree debris, snow-blocked roads, and safety limitations on the use of bucket trucks during periods of high sustained winds, can be factors in restoration progress.
Prior to the arrival of the winter storm, Delmarva Power requests that customers identify the location of outside utility equipment, such as electric meters, that could be covered in snow and may be susceptible to damage from snow shovels and mechanized snow removal equipment. Please keep outside meters clear of ice and snow. Use a broom or brush to gently clear the area around the meter of anything blocking it, including debris, ice and snow. Do not melt ice or snow on meters with a heat source, and do not chip or scrape ice. These methods can damage or break the meter. It is also important to remove icicles that hang over the meter and can drip freezing water that may damage equipment.
Delmarva Power encourages its customers and employees to proactively prepare for severe weather and the possibility of power outages by:
Customers should consider filling the fuel tanks of their vehicles in the event a power outage affects service to neighborhood gas stations.
For customers who rely on well water, filling a bathtub with water in advance of severe weather is strongly encouraged.
Customers using a generator or space heater should follow manufacturer instructions and be sure to locate generators outside, in well-ventilated areas.