Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Newark,Del. (November 16, 2016) - To combat long-running scams that target customers, Delmarva Power is joining forces with electric and natural gas utilities across the United States and Canada for the first-ever "Utilities United Against Scams Day." Delmarva Power and the other Exelon utilities, Atlantic City Electric, BGE, ComEd, Pepco and PECO are committed to educating customers and putting a stop to scamming.
The cohort of utilities have designated November 16 as "Utilities United Against Scams Day," which will culminate a week-long campaign focused on exposing the tricks scammers use to steal money from customers, and how customers can protect themselves. The collaborative campaign encourages the public to share these messages to help guard against scam activity.
When being scammed, a customer typically receives an unsolicited phone call from an individual who falsely claims to be a utility representative. The scammer warns that the customer's service will be disconnected if the customer fails to make a payment - usually within a short timeframe.
Employees are encouraged to share the following tips and things to look out for with friends, family members, and neighbors to stop scammers in their tracks.
How to protect customers
Don't Get Scammed: Customers can avoid being scammed by taking a few precautions:
For more information about Delmarva Power, visit www.delmarva.com/storm/. Follow us on Facebook at www.facebook.com/delmarvapowerand Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.