Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
NEWARK, Del. (Oct. 26, 2016) - Delmarva Power (DPL) would like to
remind customers to familiarize themselves with natural gas safety tips by
reviewing DPL's natural gas safety brochure What Everyone Should Know to Stay Safe. The brochure is distributed bi-annually to
homes and businesses in and around DPL's natural gas service area.
With cooler temperatures and the home
heating season on the horizon, customers should be mindful that households and
businesses not served directly by natural gas are still in proximity to DPL's
gas equipment. It is essential that all residents know how to recognize,
report, and respond to natural gas leaks and help prevent damage to the gas
"As colder weather enters our region,
our customers will begin to use more natural gas to support home and business
heating needs," said Gary Stockbridge, region president for DPL. "Delmarva
Power remains committed to maintaining a safe, reliable and affordable natural
gas system. We work to fulfill that
commitment by proactively educating our customers and the community while
empowering them with the knowledge to safely work and live around natural
gas. Our safety brochure and website are
two great tools to help with natural gas safety and awareness."
DPL's natural gas safety brochure was
mailed be all New Castle County residents in April and September 2016 but it can
be downloaded anytime at delmarva.com. Brochures can also be mailed upon
request by calling: 1-800-375-7117.
The brochure provides information in
English and Spanish, detailing how to recognize and report natural gas leaks.
Additionally, hard copies contain a scratch-and-sniff odor indicator that
reminds customers about "mercaptan," a safety additive that DPL and other
utilities put in natural gas to give it a distinctive rotten egg odor that
makes gas easier to detect.
you detect a gas leak:
Winter Weather Gas Safety Tips:
When you call, DPL will respond
promptly to survey the area, perform safety measures, and repair DPL's
equipment. There is no charge to investigate a gas leak.