Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
NEWARK, DE (August 12, 2016) - Delmarva Power is reminding all
customers and contractors to call 811 to have utility-owned underground lines
marked before digging. Nationwide, every six
minutes someone damages an underground utility line because of digging without
first calling 811, according to the Common Ground Alliance, the national
association that promotes the 811 phone number and safe digging practices.
Striking an underground electric or natural gas line can cause serious
injury, damages and service interruptions. Every digging project, no matter how
large or small, warrants a call to 811. Installing a mailbox, building a deck,
planting a tree and laying a patio are all examples of digging projects where a
call to 811 should be one of the first steps.
has nearly 6,065 circuit miles of underground electric lines in Delaware and
Maryland and around 3,380 miles of natural gas distribution mains and distribution
service lines buried throughout Delaware. In addition to Delmarva Power's
lines, there are underground communications cables, water and sewer lines, and
other utilities. Even properties that are not served by a particular service
may still have utility lines running below ground.
When calling 811,
customers and contractors are connected to MISS Utility to provide information
about their project. MISS Utility will notify Delmarva Power and all member
utilities of plans to dig. The utilities will then mark their underground
facilities. Calls are required at least three business days in advance of
Once lines are
located, customers and contractors doing work also must understand the markings
and look for evidence of unmarked lines, such as water and sewer lines on
private property. Sewer clean-outs and
water valve covers are examples of equipment that can indicate the presence of
joins the Exelon family of utilities in recognizing National Call Before You
Dig Day and is a member of the Common Ground Alliance to share best practices
to promote safe excavation and decrease instances of damage to underground