Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
WILMINGTON, Del. - Delmarva
Power has been notified by law enforcement and its customers of persons posing
as Delmarva Power meter readers. Almost
all of Delmarva Power's electric meters are smart meters that can be read remotely. However, the company still employs around a
dozen meter readers throughout the service territory to read the minimal amount
of traditional meters still in use, as well as help to properly maintain the
entire pool of smart meters.
customers have questions or concerns about a meter reader or suspect a person is
posing as a meter reader, Delmarva Power invites anyone to contact Customer Care
at 1-800-375-7117. When speaking with a Customer Care
representative, notify the representative of the location in question and ask
if official Delmarva Power work is being conducted in that vicinity. If the representative
cannot verify that any official work or personnel are scheduled to be in that area,
please contact local authorities or dial 911.
Delmarva Power field personnel, including contractors representing the company,
are required to have the following:
holiday season and throughout the year Delmarva Power's focus is on safety and
customer service excellence. The company
will continue to work with local law enforcement to alert customers regarding
any scams or fraudulent activity that jeopardizes their safety or misrepresents
additional information about Delmarva Power by visiting www.delmarva.com,
on Facebook at www.facebook.com/delmarvapower
and on Twitter at www.twitter.com/delmarvaconnect.
Our mobile app is available at www.delmarva.com/mobileapp.