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For Immediate Release

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Delmarva Power Reminds Customers of Available Funds

SALISBURY, Md. - Customers who are having difficulty paying their energy bills can find extra help over the next several months. The federal government offers energy assistance through the Low Income Home Energy Assistance Program (LIHEAP).

LIHEAP is a block grant program, administered by the states, that assists low-income households - both homeowners and renters - with their energy bills. The application period is open now in Delaware and Maryland. There could be limited funds available, so customers are encouraged to apply as soon as possible.

"LIHEAP doesn't pay anyone's entire utility bill, but the financial assistance can help someone get through a crisis, a really cold winter or a dangerously hot summer," said John Allen, Delmarva Power region vice president.

Delmarva Power is partnering with community-based organizations and social service agencies throughout Delaware and Maryland to ensure that low-income and at-risk customers know about the federal dollars available to help them with their utility bills.

Below are the program details and contact information for both states:

Delaware

The Delaware Energy Assistance Program assists low-income households that need help in meeting the cost of home energy used for heating and cooling their homes. The Division of State Service Centers administers this program on a contractual basis with Catholic Charities, Inc.  

For more information, call Catholic Charities:

  • New Castle County
    Phone: 302-654-9295

  • Kent County
    Phone: 302-674-1782

  • Sussex County
    Phone: 302-856-6310

Customers can also apply for emergency assistance funds through the Division of State Service Centers. Such funding would be used for rent, utilities and emergency shelter in order to maintain self-sufficiency and avoid homelessness. Additional information can be found online at www.dhss.delaware.gov/dhss/dssc/liheap.html.

Maryland

The Maryland Office of Home Energy Programs administers the Maryland Energy Assistance and the Electric Universal Service Programs, which primarily help low-income residents pay their electricity and heating bills.

Maryland residents can apply at local administering agencies. General information about energy assistance in Maryland can be found online at www.dhr.state.md.us. Contact information for local administering agencies in Delmarva Power's service territory is:

  • Caroline County Dept. of Social Services
    Phone: 410-819-4500
  • Cecil County Dept. of Social Services
    Phone: 410-996-0270

  • Dorchester CountyDept. of Social Services
    Phone: 410-901-4100
  • Harford County Community Action Agency, Inc.
    Phone: 410-612-9909
  • Kent County Dept. of Social Services 
    Phone: 410-810-7600
  • Queen Anne's County Dept. of Social Services 
    Phone: 410-758-8000
  • Shore Up! Inc. for Somerset, Wicomico, and Worcester counties
    Phone: 410-341-9634
  • Talbot County Neighborhood Service Center
    Phone: 410-763-6745

Additional information can be found online at www.dhr.state.md.us/meap.

Income eligible customers in Delaware and Maryland also can receive help in paying their utility bills through Delmarva Power's Good Neighbor Energy Fund. To apply for assistance through this program, customers should contact their local Salvation Army that administers the fund.

Customers can also contact Delmarva Power's Customer Care Center (1-800-375-7117) and ask about Budget Billing which allows customers to avoid seasonal peaks in their electric bills by dividing their payments evenly over the course of the entire year.

Another helpful feature is My Account, a web-based, interactive tool that provides customers with an analysis of their specific electric use and offers ways to save energy and money on their monthly utility bills. Go to the home page of www.delmarva.com for more details.

Find additional information about Delmarva Power by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.

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