Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
NEWARK, Del. -
Delmarva Power is nearing full restoration of power to customers who lost
electrical service in the wake of the Tuesday June 23, 2015, summer storm. At the height of the storm, approximately
76,000 customers in Delaware and Maryland lost power. At this time,
approximately 99% of customers have been restored. For the restoration effort, Delmarva Power mobilized approximately
600 internal and external resources.
The Company has dispatched crews
throughout its service territory and is now focused on restoring those
remaining customers in localized outage areas.
The remaining outages affect individual customers.
"We are hard at work tackling these
very localized outages and restoring power to the remaining customers without
electricity," said Gary Stockbridge, Delmarva Power Region President. "We will
not be satisfied until every customer affected by Tuesday's storm is
Delmarva Power appreciates customers' patience and
cautions that new outages may
occur as tree limbs continue to fall and disrupt service, and crews switch main
power lines off and on to allow them to work safely. The Company is continuing
to monitor the weather forecast and is prepared to restore potential outages.
Delmarva Power expects to restore service to all of
its customers impacted by the summer storm event by midnight tonight, Friday,
June 26th; however, most of the remaining customers without power will have
their service restored before that time.
The company urges customers to remain in
contact with our customer call centers.
By responding to call-backs and reporting lingering outages, customers
play an integral role in the company's ability to identify persistent,
localized outages. During this storm, Delmarva Power has received approximately 81,000 customer calls since Tuesday, June 23,
2015 and Call Center personnel have answered 92.67% percent of the calls
within 30 seconds.
Delmarva Power Emphasizes Safety
is paramount for Delmarva Power's customers and employees. The company urges
the public to stay alert, as conditions will remain hazardous. It is critical to stay clear of downed wires
and report them by calling 1-800-898-8042 and following the voice prompts. Other important safety recommendations
full list of safety tips can be found on the Delmarva Power website www.delmarva.com.
Customers Asked to Report
If you experience an outage or see a
downed or damaged power line, call Delmarva Power:
report a Delmarva natural gas emergency in New Castle County, Del.:
keep up-to-date, customers are encouraged to visit the Delmarva Power website www.delmarva.com frequently,
follow us at @DelmarvaConnect and listen to local radio stations for
Find additional information by visiting www.delmarva.com, on Facebook
at www.facebook.com/delmarvapower and on Twitter at
www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp. Customers are encouraged to visit www.Delmarva.com or download the mobile app from the site for real-time