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For Immediate Release

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Vast Majority To Be Restored By Midnight Thursday

NEWARK, Del. - Delmarva Power announced that significant progress has been made with power expected to be restored for the vast majority of customers by midnight Thursday.

At the height of Tuesday's violent wind and lightning storm, approximately 76,000 customers in Delaware and Maryland lost power as a result of the significant damage caused to Delmarva Power's electric system.

As of 1 p.m. Thursday, approximately 2,000 customers remain out of service with the hardest hit areas being northern New Castle County, Delaware, and Cecil and Harford counties in Maryland. In those hard hit areas, high winds and lightning strikes, combined with heavily saturated soil, brought down trees into power lines, causing damage to Delmarva Power's electric system infrastructure. Tree and line crews have been working as safely and quickly as possible around the clock to restore service.

The power restoration effort is expected to last through Thursday and possibly into Friday for single-outage customers in more rural areas where restoration may take longer.

"We greatly appreciate the cooperation and patience demonstrated by our customers toward the hard-working crews, but there is caution that new outages may occur as additional thunderstorms are predicted to hit our area over the next few days," said Gary Stockbridge, President, Delmarva Power Region. The additional heavy rains could cause saturated soil and vegetation to weaken tree limbs, making them susceptible to fall and disrupt service."


Delmarva Power Emphasizes Safety

Safety is paramount for Delmarva Power's customers and employees. The company urges the public to stay alert, as conditions will remain hazardous.  It is critical to stay clear of downed wires and report them by calling 1-800-898-8042 and following the voice prompts.  Other important safety recommendations include:

  • Avoid crews working in the street. This will keep you and the crews safe, and allow them to work on restoring your power.
  • If you are using a portable generator, please make sure it is installed properly and according to the manufacturer's instructions. Here are some generator safety tips to keep in mind:
    • Your generator could endanger our crews if it is attached to the existing wiring of your home or business.
    • If your generator is not installed properly your electricity could travel through your service panel and, with the main breaker closed (on), energize incoming wires from the street.
    • Electricity could travel back through the distribution transformer where the voltage is raised to primary (higher) voltage. Your generator has now energized the Delmarva Power distribution system where line crews may be working to restore service. This creates a life-threatening safety hazard for them. Your generator also could be energizing a fallen or damaged wire thereby placing yourself and the public in danger.
    • Don't overload your generator, and be sure to turn it off at night, while you sleep and when you are away from home.
    • Locate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide poisoning. Do not connect the generator directly into your home's main fuse box or circuit panel. 
  • If you use life-support equipment that requires electricity to operate and you have lost power, Delmarva Power urges you to seek alternative accommodations at a location with emergency power capabilities as restoration efforts could take several days.
  • Protect food and refrigerated medicine with regular ice in an insulated cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed.

A full list of safety tips can be found on the Delmarva Power website www.delmarva.com.

Customers Asked to Report Power Outages

If you experience an outage or see a downed or damaged power line, call Delmarva Power:

  • Delaware: New Castle County: 1-800-898-8042;
  • Maryland: Cecil and Harford counties: 1-800-898-8042;

To report a Delmarva natural gas emergency in New Castle County, Del.: 302-454-0317

To keep up-to-date, customers are encouraged to visit the Delmarva Power website www.delmarva.com frequently, follow us at @DelmarvaConnect and listen to local radio stations for updates. 

 

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Find additional information by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp. Customers are encouraged to visit www.Delmarva.com or download the mobile app from the site for real-time outage information.

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