Friday’s severe weather in the New Castle County area caused outages for about 14,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
NEWARK, Del. - Delmarva Power
reminds home and business owners to practice safety when someone claiming to
represent a business contacts them either in person or by telephone, especially
during the summer season.
Delmarva Power has been alerted to an uptick in the "Green Dot" scam. Information
from law enforcement officials and other utilities has indicated that scammers
are targeting both residents and businesses. It has been reported that scammers
tell business owners that their electric
service account is delinquent and will be turned off for non-payment unless the
business purchases a "Green Dot Money Pack" for a specific amount
dictated by the scammer from stores including CVS, Rite Aid and WaWa and even
supermarkets. Victims are then given instructions to call a telephone number
with the card's account number and pin. Once the scammer obtains the card's
identifying information, the value is then downloaded, swept and stolen. These
transactions are untraceable.
Many companies, including Delmarva
Power, will contact customers in person or by phone for various reasons. If
someone claims to represent a company, whether the company is Delmarva Power or
another entity, it is important that customers take precautions to verify that the
person is affiliated with the company, especially if that person is requesting
an immediate monetary payment.
When addressing past-due accounts,
Delmarva Power never endorses a specific form of payment. Instead, multiple
payment options are always given to the customer.
Delmarva Power advises customers to
ask for official photo identification from any person who shows up at their
door. Employees from reputable companies, such as Delmarva Power, will carry
official company identification cards. If proper identification cannot be
produced, customers should notify police and the company with whom the
individual claims to be associated.
Similarly, if someone calls saying
they represent a certain company, customers should ask them to verify their
identity and affiliation. If customers have any doubt about the validity of a
person's claim to represent Delmarva Power, they should hang up and call the
company immediately at 1-800-375-7117, and an official Delmarva representative
will gladly assist you. Additionally,
please contact your local authorities or call 911 to report the incident.
additional information by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower and on Twitter
at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.