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Delmarva Power Advises Customers of "Green Dot" Phone Scam

SALISBURY, Md. -- Delmarva Power reminds customers to practice safety when someone claiming to represent the utility company contacts them either in person or by telephone.

Delmarva Power has been alerted to a resurgence of the "Green Dot" scam. Scammers are telling customers that their electric service account is delinquent and they will be shut off for non-payment unless customers purchase "Green Dot Money Pack" prepaid cards for a specific amount from stores such as CVS, Rite Aid and Wawa.

Scammers will often use a "shadow" or "800" call-back phone number. In some instances, the scammers are using technology to have the Delmarva Power "800" customer service number appear on the telephone's caller ID feature. When customers call the shadow number, the scammers answer claiming to be affiliated with Delmarva Power.

Victims are given instructions to call a phony scammer phone number with the cards' account and personal identification numbers. Once the scammer obtains the cards' information, the value is downloaded, swept and stolen. These transactions are untraceable.

Delmarva Power will contact customers in person or via phone for various reasons. If someone claims to represent Delmarva Power, it is important that customers take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate monetary payment.

If customers have any doubt about the validity of a person's claim to represent Delmarva Power, they should hang up, call the company immediately at 1-800-375-7117 and an official company representative will assist them.

When addressing past due accounts, Delmarva Power never endorses a specific form of payment. Instead, multiple payment options are always given to customers.

Delmarva Power advises customers to ask for official photo identification from any person who shows up at their door. Delmarva Power employees carry official company identification cards. If proper identification cannot be produced, customers should notify police and Delmarva Power.

For more information about Delmarva Power, visit www.delmarva.com. Follow us on Facebook at www.facebook.com/delmarvapower and Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.

© Delmarva Power & Light Company, 2020. All Rights Reserved.