Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Md. -- Delmarva Power
reminds customers to practice safety when someone claiming to represent the
utility company contacts them either in person or by telephone.
Delmarva Power has been alerted to a
resurgence of the "Green Dot" scam. Scammers are telling customers that their
electric service account is delinquent and they will be shut off for
non-payment unless customers purchase "Green Dot Money Pack" prepaid cards for
a specific amount from stores such as CVS, Rite Aid and Wawa.
Scammers will often use a "shadow" or
"800" call-back phone number. In some instances, the scammers are using
technology to have the Delmarva Power "800" customer service number appear on
the telephone's caller ID feature. When customers call the shadow number, the
scammers answer claiming to be affiliated with Delmarva Power.
Victims are given instructions to call
a phony scammer phone number with the cards' account and personal
identification numbers. Once the scammer obtains the cards' information, the
value is downloaded, swept and stolen. These transactions are untraceable.
Delmarva Power will contact customers
in person or via phone for various reasons. If someone claims to represent
Delmarva Power, it is important that customers take precautions to verify the
person is affiliated with the company, especially if that person is requesting
an immediate monetary payment.
If customers have any doubt about the
validity of a person's claim to represent Delmarva Power, they should hang up, call
the company immediately at 1-800-375-7117 and an official company representative
will assist them.
When addressing past due accounts,
Delmarva Power never endorses a specific form of payment. Instead, multiple
payment options are always given to customers.
Delmarva Power advises customers to
ask for official photo identification from any person who shows up at their
door. Delmarva Power employees carry official company identification cards. If
proper identification cannot be produced, customers should notify police and
For more information about
Delmarva Power, visit www.delmarva.com. Follow us on Facebook at
www.facebook.com/delmarvapower and Twitter at www.twitter.com/delmarvaconnect. Our mobile app is
available at www.delmarva.com/mobileapp.