Friday’s severe weather in the New Castle County area caused outages for about 13,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
Delmarva Power reminds home and business owners to practice safety when someone
claiming to represent a business contacts them either in person or by telephone.
Delmarva Power has been alerted to a
resurgence of the "Green Dot" scam. As in previous cases, "scammers" are
telling residential customers and business owners that their electric service
account is delinquent and they will be shut-off for non-payment, unless
customers purchase a "Green Dot Money Pack" for a specific amount
dictated by the "scammers" from stores including CVS, Rite Aid and WaWa.
The latest information from law
enforcement officials is that in an attempt to make their scam believable, the
scammers use a "shadow" or phony "866" call back phone number. When customers
call the shadow or phony number, the "scammers" answer claiming to be
representatives of Delmarva Power.
Victims are given instructions to
call the phony "scammer" telephone number with the card's account number and
pin. Once the "scammer" obtains the card's identifying information, the value
is then downloaded, swept and stolen. These transactions are untraceable.
Many companies, including Delmarva
Power, will contact customers in person or via phone for various reasons. If
someone claims to represent a company, whether the company is Delmarva Power or
another entity, it is important that customers take precautions to verify the
person is affiliated with the company, especially if that person is requesting
an immediate monetary payment.
When addressing past due accounts Delmarva
Power never endorses a specific form of payment. Instead, multiple payment
options are always given to the customer.
Delmarva Power advises customers to
ask for official photo identification from any person who shows up at their
door. Employees from reputable companies, such as Delmarva Power, will carry
official company identification cards. If proper identification cannot be
produced, customers should notify police and the company with whom the
individual claims to be associated.
Similarly, if someone calls saying
they represent a certain company, customers should ask them to verify their
identity and affiliation. If customers have any doubt about the validity of a
person's claim to represent Delmarva Power, they should call the company
immediately at 1-800-375-7117 and an official Delmarva representative will
gladly assist you.
For more information about Delmarva Power, visit www.delmarva.com. Find
us on Facebook at www.facebook.com/delmarvapowerand on Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.