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Delmarva Power Advises Customers of "Green Dot" Scam

Newark, Del - Delmarva Power reminds home and business owners to practice safety when someone claiming to represent a business contacts them either in person or by telephone.

Delmarva Power has been alerted to a resurgence of the "Green Dot" scam. As in previous cases, "scammers" are telling residential customers and business owners that their electric service account is delinquent and they will be shut-off for non-payment, unless customers purchase a "Green Dot Money Pack" for a specific amount dictated by the "scammers" from stores including CVS, Rite Aid and WaWa.

The latest information from law enforcement officials is that in an attempt to make their scam believable, the scammers use a "shadow" or phony "866" call back phone number. When customers call the shadow or phony number, the "scammers" answer claiming to be representatives of Delmarva Power.

Victims are given instructions to call the phony "scammer" telephone number with the card's account number and pin. Once the "scammer" obtains the card's identifying information, the value is then downloaded, swept and stolen. These transactions are untraceable.

Many companies, including Delmarva Power, will contact customers in person or via phone for various reasons. If someone claims to represent a company, whether the company is Delmarva Power or another entity, it is important that customers take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate monetary payment.

When addressing past due accounts Delmarva Power never endorses a specific form of payment. Instead, multiple payment options are always given to the customer.

Delmarva Power advises customers to ask for official photo identification from any person who shows up at their door. Employees from reputable companies, such as Delmarva Power, will carry official company identification cards. If proper identification cannot be produced, customers should notify police and the company with whom the individual claims to be associated.

Similarly, if someone calls saying they represent a certain company, customers should ask them to verify their identity and affiliation. If customers have any doubt about the validity of a person's claim to represent Delmarva Power, they should call the company immediately at 1-800-375-7117 and an official Delmarva representative will gladly assist you.

For more information about Delmarva Power, visit www.delmarva.com. Find us on Facebook at www.facebook.com/delmarvapowerand on Twitter at www.twitter.com/delmarvaconnect. Our mobile app is available at www.delmarva.com/mobileapp.

© Delmarva Power & Light Company, 2020. All Rights Reserved.