For Immediate Release
Resources Available for Customers Struggling to Pay Bills
Newark, Del. - Delmarva Power wants to reassure customers who might be affected by a threatened federal government shutdown at midnight tonight and are worrying about how they would manage their personal finances.
"We have a wide range of payment options that we offer customers and also offer to work individually with them on ways to manage their electric bills," said Gary Stockbridge, president, Delmarva Power Region. "We want them to know they can always call us for help, and we routinely help customers who have trouble paying their bills. For those who for the first time might find themselves unable to pay their full balances each month, we want them to know how to reach out to us."
Standard bill payment options Delmarva Power offers include:
• Special Payment Arrangements: For our customers who may be experiencing financial conditions that make it difficult to keep their accounts current, Delmarva Power offers a variety of individually tailored payment arrangements aimed at bringing the account up-to-date over a mutually agreeable period of time. Many of these arrangements can be made directly over the phone by calling 1-800-375-7117 and following the simple instructions or through a customer service representative. Either way, Delmarva Power will be more than glad to provide help through difficult periods.
• Budget Billing: Customers can avoid seasonal peaks in electric bills by dividing their payments evenly over the course of the entire year. This plan makes it easier to budget and pay energy bills each month, because customers know their regular payment amount. To sign up for budget billing, customers can register either by calling Customer Service at 1-800-375-7117 or online through My Account, a secure self-service option that will allow customers to:
o View and pay their billso Sign up for eBill (paperless billing)o Get e-mail notification when bills are readyo Take advantage of features than can help save energy
Once customers register for My Account, they just need to log in and click on the "Budget Billing" button.
• Extended Payment Date Plan: This allows residential customers whose main source of total household income is from government or other low-income entitlement programs to request a regular extension of their bill due dates without having to pay a late charge so they align with the dates they get their checks. To apply, call Delmarva Power at 1-800-375-7117 or submit the enrollment form online at Delmarva.com.
• Energy Assistance Programs: Some federal energy assistance programs might be affected by a federal government shutdown, but assistance also may be available through state and local assistance programs. Customers can get more information on those programs by calling Delmarva Power at 1-800-375-7117.
Delmarva Power also has conservation programs and tips for customers to reduce energy consumption, which will mean lower monthly bills."We also want to help customers take control of their energy costs," Stockbridge said. "Tough economic times can affect customers, and we are here to help."
Customers can call Customer Service or visit our website at Delmarva.com/energy/conservation/ to learn more about programs to help pay for more energy-efficient products, simple steps they can can take to conserve energy usage and how to monitor their energy consumption.
About Delmarva Power: Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 122,000 natural gas delivery customers in northern Delaware.