Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Utility Sets Estimated Times of Restoration
Newark, Del - Delmarva power made significant progress today restoring service to customers who lost power as a result of Hurricane Sandy. As of 6pm Tuesday, 45,678 have been restored out of a total of 71,307.
Delmarva Power has also set its global estimated time of restoration (ETR). A global ETR indicates the time at which ninety percent of customers are expected to have power restored.
In Northern Delaware and in Northeast Maryland the global ETR is set for midnight Wednesday. On the Southern Delmarva Peninsula, the global ETR is expected to be reached Friday at 6pm.
"Our crews have been working around the clock to restore power," said Delmarva Power Region President Gary Stockbridge. "We are pleased to be able to tell customers tonight that power will be restored by the end of the day tomorrow."
During the restoration period, a customer's service may go on and off intermittently. In the wake of the storm, weakened trees can continue to fall and electrical equipment can fail causing additional outages.
Delmarva Power has been assessing damage and following a specific process for restoration. Generally, the sequence is as follows:
1.Downed live wires or potentially life-threatening situations and public health and safety facilities without power.
2.Transmission lines serving thousands of customers.
4.Main distribution lines serving large numbers of customers.
5.Secondary lines serving neighborhoods.
6.Service lines to individual homes and businesses.
Delmarva Power Emphasizes Importance of Safety
Safety is paramount for Delmarva Power's customers and employees. As the skies clear, the company urges the public to stay alert, as conditions will remain hazardous. It is critical to stay clear of downed wires. Other important safety recommendations include:
• If you use life-support equipment that requires electricity to operate and you have lost power, Delmarva Power urges you to seek alternative accommodation at a location with emergency power capabilities or a hospital, as restoration will be a multi-day event.
• If you are using a portable generator, follow the manufacturer's instructions and use only when necessary. Don't overload it and be sure to turn it off at night, while you sleep and when you are away from home.
• Operate a portable generator in a well-ventilated area. Never run it inside, even in your garage, to avoid the potential hazard of carbon monoxide. Do not connect the generator directly into your home's main fuse box or circuit panel.
• Protect food and refrigerated medicine with regular ice in an insulated cooler. Foods will stay frozen for 36 to 48 hours in a fully loaded freezer if the door remains closed, and a half-full freezer will generally keep food frozen for up to 24 hours.
A full list of safety tips can be found on the Delmarva Power website: www.delmarva.com.
Customers Asked To Report Power Outages
Customer's reports are vital to Delmarva Power's restoration efforts. If you experience an outage or see a downed or damaged power line, customers are asked to report it at www.delmarva.com or call Delmarva Power: Delaware: New Castle County: 1-800-898-8042; Kent and Sussex counties: 1-800-898-8045; Maryland: Cecil and Harford counties: 1-800-898-8042; Eastern Shore: 1-800-898-8045.
To report a Delmarva natural gas emergency in New Castle County, Del., call 1-302-454-0317.
Delmarva Power also recommends, when reporting an outage, customers request a call back. Call backs allow Delmarva Power to notify customers who have relocated when work in their area is complete. Call backs also help Delmarva Power verify whether outages still exist at specific customers' homes.
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware .