For Immediate Release
Extra Field Personnel Dedicated to Power Restoration Customers Urged to Complete Storm Preparations
WILMINGTON , Del. - Delmarva Power has mobilized extra field personnel to assist with what will likely be a multi-day power restoration event. In addition, non-field employees have assumed special storm roles to support the restoration. These roles include damage assessors, crew guides and additional staff to answer customer calls. Delmarva Power is continuing to request mutual assistance from our utility partners located in areas unaffected by this storm. The company is expecting additional crews to arrive over the next few days.
"Restoring power in the wake of Hurricane Irene will involve all personnel at Delmarva Power," said Gary Stockbridge, President, Delmarva Power Region. "Our first task will be to assess the damage so we can restore power as effectively and safely as possible. Once the expected tropical force winds have subsided, utility crews will hit the streets and begin the assessment and restoration process. We're ready for the event."
Government safety regulations do not allow overhead work to be performed in sustained winds of 35 mph or more.
"Our first priority is the safety of our customers and crews," said Stockbridge. "We urge customers to stay clear of damaged poles and wires hanging loose from poles or lying on the ground. Do not attempt to move them. Customers should call 1-800-898-8042 to report damaged poles and downed wires. Trained crews will handle making the area safe ."
After a severe storm such as Hurricane Irene, assessing damage and estimating when customer power will be restored can take up to 24 hours after the heart of the storm has moved from the area. Delmarva Power will restore service by targeting wires serving critical infrastructure, such as hospitals, fire stations and police stations as well as those serving the greatest number of customers. It is important that customers report their outage and request call backs to verify their power has been restored.
Delmarva Power recommends that customers complete their storm preparation by taking the following actions:
"A storm of this proportion will present significant challenges. We will continue to provide updates to the media and we encourage customers to be patient and understand that we will restore power when it's safe to do so. Our entire community is facing a storm of major proportions. The safety of our customers and our crews is our top priority," concluded Stockbridge.
Additional information may be found at www.delmarva.com .
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Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware .