Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Utility Contacts Individuals with Critical Medical Equipment Needs More Crews Recruited for Restoration Effort
NEWARK, Del . - Delmarva Power is contacting individual customers who need power for critical medical equipment, urging them to review their emergency plans and prepare for the possibility that they could be subject to extended power outages as a result of Hurricane Irene.
The hurricane is expected to hit the Mid-Atlantic Region this weekend and the utility is preparing for the possibility of a widespread, multi-day restoration effort.
Delmarva Power today is reaching out to customers who have registered with the company as needing electricity for critical medical equipment, to power life-support equipment, for example. Customers are being contacted through Delmarva Power's automated messaging system and are being urged to review their plans, check supplies and take appropriate action to ensure their safety and well being.
"We are telling our customers in advance that a storm of Irene's size can cause extended power outages," said Gary Stockbridge, Delmarva Power Region President. "This information helps customers plan their lives during emergencies and we want to help them do that as best we can."
The utility continues to monitor the progress of Irene up the Eastern Seaboard. It could strike the service territory starting Saturday. Weather services are predicting that the region will be hit by flooding rain and damaging winds over a prolonged period into Sunday, which could cause widespread and extended power outages.
Delmarva Power continues to participate on Mid-Atlantic Mutual Assistance and Southeastern Electric Exchange conference calls with other utilities to request additional field crew assistance.
Delmarva Power's line crews will work extended hours and the company has alerted additional staff to provide support services, including ramping up the Call Center to provide 24-hour coverage beginning on Friday, August 26.
The company also continues to be in contact with state and local emergency management agencies to ensure a coordinated community response.
After severe storms, assessing damage and estimating when customers will be restored could take up to 24 hours after the heart of the storm has moved from the area. Crews are deployed to restore service only when weather conditions become safe.
Delmarva Power urges its customers to prepare for potential power outages and act to ensure their safety. Here are some tips:
If you experience an outage or see a downed or damaged power line, please call Delmarva Power:
Delaware: New Castle County: 1-800-898-8042; Kent and Sussex counties: 1-800-898-8045
Maryland: Cecil and Harford counties: 1-800-898-8042; Eastern Shore: 1-800-898-8045
To report a Delmarva natural gas emergency in New Castle County, Del.: 302-454-0317
Additional information may be found at www.delmarva.com.
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware .