Delmarva Power's full emergency response organization is responding to outages resulting from yesterday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Customers Encouraged to Prepare for Possibility of Outages
NEWARK , Del. - Delmarva Power is closely watching Tropical Storm Nicole as it sweeps up the East Coast and threatens to hit the Mid-Atlantic Region with wind and heavy rain. Crews are preparing to restore service if necessary and the company is urging customers to prepare as well. Here are a few important steps:
Keep Delmarva Power emergency numbers accessible to report outages or wires down. For customers reporting power outages in New Castle County, Del. and Cecil and Harford counties, Md., call1-800-898-8042.
Make sure Delmarva Power has your current phone number registered in our automated Outage Management System so that we can identify your location and quickly locate the source of trouble. Customers can update phone numbers online at www.delmarva.com or by calling Customer Care at 1-800-375-7117.
Prepare an emergency survival kit. This would include a flashlight, battery-powered radio, fresh batteries, essential medication, nonperishable food and enough fresh water to last several days.
Develop a contingency plan, especially customers who rely on electricity to power life-support equipment in their homes, such as respirators or kidney dialysis machines. Decide what to do in the event of an extended power outage, such as seeking temporary shelter with family or friends. As a reminder, Delmarva Power offers the Emergency Medical Equipment Notification Program. This program provides advance notice of scheduled outages and severe weather alerts to registered special needs customers. For details, call Customer Care at 1-800-375-7117.
Delmarva Power employees regularly prepare for the possibility of power outages and frequently participate in emergency drills. The company maintains supplies of essential equipment, such as poles, wires and transformers, and stays in contact with utilities throughout the region to quickly arrange mutual assistance in case of a natural disaster.
As a matter of safety, anyone encountering downed wires should stay clear and report them to the utility. They could be energized and cause a severe or fatal injury.
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to nearly 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware.