Friday’s severe weather in the New Castle County area caused outages for about 13,000 customers. We have assessed heavy tree damage and flooding. Crews are back working around the clock to restore service for our customers. View the damage we're assessing here: https://youtu.be/4MBuu50y92I
For Immediate Release
A void Getting Behind - Call for Help - Take Control
SALISBURY , Md. - Delmarva Power realizes that the recession and housing crisis have impacted the incomes of its customers. "We realize there could be many of our customers who are currently having difficulty managing their energy bills," said Gary Stockbridge, President, Delmarva Power. "We are advising our customers who may not have qualified for energy assistance in the past to look into whether or not they may now be eligible for help due to a change in their financial status." That's why Delmarva Power urges customers to A.C.T. now.
1. Avoid Getting Behind
If customers are experiencing difficulty paying energy bills but are current, they should consider enrolling in the Budget Billing Program, an alternative payment plan that allows customers to pay electric bills in equal monthly installments even though actual electric usage fluctuates from month to month.
2. Call for Help
If customers are behind in paying their energy bills, contact Delmarva Power immediately to work out a payment plan. Customer representatives also have information about energy assistance programs in Delaware and Maryland. Customers who may not have qualified for help in the past may now be eligible for energy assistance due to a change in financial circumstances such as loss of employment.
Heat pumps work harder to keep homes warm when the outdoor temperature falls. When the outdoor temperature approaches 32 degrees, the back-up or supplementary heat is automatically activated. Some thermostats have indicator lights so customers will know that the system is using the supplementary heat or "Aux" (auxiliary heat). A programmable heat pump thermostat helps customers save money by allowing customers to program the thermostat to automatically adjust the temperature in their homes at various times.
Editor's note: You can get more energy-saving information at Delmarva Power's Web site, www.delmarva.com.
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware.