Delmarva Power's full emergency response organization is responding to outages resulting from Tuesday's storm. We will continue working safely and as quickly as possible until all customers are restored. To report an outage or downed wire, customers should call 1-800-898-8042 or report and track their outage through our mobile app or our website. For the latest updates on number of customers restored visit our news section.
For Immediate Release
Some Coastal Communities Could Experience Power Outages
SALISBURY , Md. - The remnants of Tropical Storm Ida have caused severe flooding on the Delmarva Peninsula. The flooding has submerged some of Delmarva Power's transformers in several coastal and inland bay communities near the Atlantic Ocean.
In order to ensure the safety of customers and emergency service personnel, Delmarva Power may have to de-energize the affected transformers. Utility crews are inspecting flooded areas to determine if electric service will need to be temporarily interrupted. Should transformers need to be de-energized, service restoration will be dependent on how quickly water recedes from the affected areas. Customers should be prepared to be out of service until it is safe to re-energize the equipment.
"We apologize for any inconvenience to our customers," said John Allen, Vice President, Delmarva Power. "We want the public to understand that flooded transformers will only be de-energized where it is absolutely necessary for safety reasons."
Customers should report power outages or direct questions about their electric service to Delmarva Power's Customer Care Department at 1-800-898-8045. Delmarva Power representatives will know which customers have had electric service interrupted for public safety reasons.
Delmarva Power's Web site enables customers to view outage information throughout the company's service territory. To see the outage maps, or for more information on preparing for power outages, go to www.delmarva.com and click onto "Outages and Emergency Preparedness."
Delmarva Power, a public utility owned by Pepco Holdings, Inc. (NYSE: POM), provides safe and reliable energy to more than 500,000 electric delivery customers in Delaware and Maryland and over 121,000 natural gas delivery customers in northern Delaware .